For Publishers
DiscoveryMetadataPeer reviewHostingPublishing
For Researchers
JoinPublishReviewCollect
Register
Blog
About
Search
Advanced search
My ScienceOpen
Search
For Publishers
For Researchers
Blog
About
1,341
views
38
references
 Top references
cited by
0
    
0 reviews
 Review
0
comments
 Comment
0
recommends
+1 Recommend
1 collections
    4
    shares
      226
      similar
       All similar

      Studying business & IT? Drive your professional career forwards with BCS books - for a 20% discount click here: shop.bcs.org

      scite_
       
      • Record: found
      • Abstract: found
      • Conference Proceedings: found
      Is Open Access

      User-Driven Development for UK M-Health Patient Management System

      Published
      proceedings-article
      Author(s): 1 , 2 , 3
      Publication date (Print):
      Conference name: Proceedings of the 32nd International BCS Human Computer Interaction Conference (HCI)
      Conference theme: Human Computer Interaction Conference
      Conference date: 4 - 6 July 2018
      Keywords: User-Centred Development, M-health, Patient Management System, Software Engineering
      Bookmark

            Abstract

            M-health applications have been gaining importance in the recent years and has been the focus of many researchers due to its advantages of effective service delivery with cost-effective mechanisms. The existing m-health systems are reviewed in this paper and many issues are identified with them, which are mostly user-centric. Whilst there are recognised standards, such as ISO 13407, which highlight the need for user centric development, the majority of application development considers low user involvement in the development process, which either results in developing a system that does not fulfil the outlined objectives or only partially doing so. Considering this issue, an agile user centred design methodology for developing an m-health patient management system is proposed. In addition, an online questionnaire-based survey and interviews are conducted for assessing the users’ needs and expectations from this patient management m-health system. The interview and survey results indicate that cost, ease of use, accuracy, privacy, security, effectiveness, durability, adaptability, support, learnability and enjoyability are the important factors that need to be considered in a user centric design methodology. From the study, it is concluded that the results from the survey and interviews can be useful for designing and developing user centric m-health systems.

            Content

            Author and article information

            Contributors
            Mohammed Bahja
            Rawad Hammad
            Maysara Bahja
            Conference
            Publication date: July 2018
            Publication date (Print): July 2018
            Pages: 1-10
            Affiliations
            [1 ] IRAC Group, School of Computer

            Science and Technology

            University of Bedfordshire
            [2 ] Research and Learning Solutions

            King’s College London
            [3 ] GP Department

            Urgent London Doctors
            Article
            DOI: 10.14236/ewic/HCI2018.18
            SO-VID: d73b0ea3-50f1-4e68-a66f-509a74077ca5
            Copyright © © Bahja et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2018. Belfast, UK.
            License:

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            Conference name: Proceedings of the 32nd International BCS Human Computer Interaction Conference
            Conference acronym: HCI
            Conference number: 32
            Conference location: Belfast, UK
            Conference date: 4 - 6 July 2018
            Conference sponsor: Electronic Workshops in Computing (eWiC)
            Conference theme: Human Computer Interaction Conference
            History
            Product

            1477-9358 BCS Learning & Development

            Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2018.18
            Self URI (journal page): https://ewic.bcs.org/
            Categories
            Series title: Electronic Workshops in Computing

            ScienceOpen disciplines: Applied computer science,Computer science,Security & Cryptology,Graphics & Multimedia design,General computer science,Human-computer-interaction
            Keywords: User-Centred Development,M-health,Patient Management System,Software Engineering

            1. Office for National Statistics “Statistical Bulletin- Internet users in the UK” Ons.gov.uk 2017 [Online]. Available: http://www.ons.gov.uk/businessindustryandtrade/itandinternetindustry/bulletins/internetusers/2017. [Accessed: 21- Feb- 2018]

            2. Exploring the relationship between frequent internet use and health and social care resource use in a community-based cohort of older adults: an observational study in primary care BMJ Open 2017 7 e015839 doi: 10.1136/bmjopen-2017-015839

            3. Deloitte “UK public are ‘glued to smartphones’ as device adoption reaches new heights” 2017

            4. Office for National Statistics “Overview of the UK population: July 2017” Ons.gov.uk 2017 [Online]. Available: http://www.ons.gov.uk/peoplepopulationandcommunity/populationandmigration/populationestimates/articles/overviewoftheukpopulation/july2017. [Accessed: 21- Feb- 2018]

            5. “The World Factbook — Central Intelligence Agency”Cia.gov 2018 [Online]. Available: http://www.cia.gov/library/publications/the-world-factbook/geos/uk.html. [Accessed: 21- Feb- 2018]

            6. 1 Springer 2015

            7. “How Mobile Health Is Changing Care Delivery | HFMA” Hfma.org 2014 [Online]. Available: http://www.hfma.org/leadership/mobilehealth/. [Accessed: 21- Feb- 2018]

            8. MHealth Boston, MA Springer US 2014 163 165

            9. “Emerging New Era of Mobile Health Technologies” Healthcare Informatics Research 22 4 253 2016

            10. “The design of an m-Health monitoring system based on a cloud computing platform” Enterprise Information Systems 11 1 17 36 2015

            11. Health Inf Sci Syst 2018 6 2 http://doi.org/10.1007/s13755-017-0040-y

            12. “A Review on IoT based m-Health Systems for Diabetes” International Journal of Computer Science and Telecommunications 8 1 January 2017

            13. da Silva, “Inequities in access to health care in different health systems: a study in municipalities of central Colombia and north-eastern Brazil” International Journal for Equity in Health 13 1 10 2014

            14. “A Usability Study of a Mobile Health Application for Rural Ghanaian Midwives” Journal of Midwifery & Women’s Health 59 2 184 191 2014

            15. Umpiérrez, “An m-Health system for education and motivation in cardiac rehabilitation: the experience of HeartCycle guided exercise” Journal of Telemedicine and Telecare1357633X1769750 2017

            16. “m-Health adoption by healthcare professionals: a systematic review” Journal of the American Medical Informatics Association 23 1 212 220 2015

            17. “Change the management of patients with heart failure: Rationale and design of the CHAMP-HF registry” American Heart Journal 189 177 183 2017

            18. “Design of Cloud Robotic Services for Senior Citizens to Improve Independent Living and Personal Health Management” Biosystems & Biorobotics 465 475 2015

            19. Jou, “Design for personalized mobile health applications for enhanced older people participation” European Geriatric Medicine 6 6 593 597 2015

            20. “Mobile healthcare applications: system design review, critical issues and challenges” Australasian Physical & Engineering Sciences in Medicine 38 1 23 38 2014

            21. “A generalised adoption model for services: A cross-country comparison of mobile health (m-health)” Government Information Quarterly 33 1 174 187 2016

            22. “A multi-phased QFD based optimization approach to sustainable service design” International Journal of Production Economics 171 165 178 2016

            23. “Promoting Use of Patient-Centered Health IT: Assessment and Ranking of Incentive Mechanisms” Hdl.handle.net 2018 [Online]. Available: http://hdl.handle.net/10125/50293. [Accessed: 21- Feb- 2018]

            24. “User interface design for mobile-based sexual health interventions for young people: Design recommendations from a qualitative study on an online Chlamydia clinical care pathway” BMC Medical Informatics and Decision Making 15 1 2015

            25. “A User-Centered Approach: Understanding Client and Caregiver Needs and Preferences in the Development of mHealth Apps for Self-Management” JMIR mHealth and uHealth 5 9 e141 2017

            26. “Designing User-Centric Patient Portals: Clinician and Patients’ Uses and Gratifications” Telemedicine and e-Health 23 3 248 253 2017

            27. “Designing Patient-Centered mHealth Technology Intervention to Reduce Hospital Readmission for Heart-Failure Patients” 2015 48th Hawaii International Conference on System Sciences 2015

            28. “Comparative study of user-centred design approaches” Procs 31st Annual ARCOM Conference 7-9 September 2015 Lincoln, UK, Association of Researchers in Construction Management 1125 1134 2015

            29. “User-centred design: for users or by users?” Ergonomics 38 8 1667 1673 1995

            30. “ISO and Industry Standards for User Centred Design” Serco Ltd. 2000

            31. “Design and Development Research” Handbook of Research on Educational Communications and Technology 141 150 2013

            32. Focus groups SAGE 2014

            33. “User-centred design (UCD) - 6 methods” Webcredible.com 2006 [Online]. Available: http://www.webcredible.com/blog/user-centered-design-ucd-6-methods/. [Accessed: 22- Feb- 2018]

            34. Measurement Handbook: Serco Usability Services – Training courses and technical enquiries 3 London: Serco Ltd. 1995 80 170

            35. “The MUSiC Performance Measurement Method” National Physical Laboratory [online] Available at: http://www.usabilitynet.org/papers/muspmm97.pdf [Accessed: 22- Feb- 2018]

            36. “Unfolding participation over time in the design of IT” CoDesign 14 1 1 3 2018

            37. “User-centered design and the development of patient decision aids: protocol for a systematic review” Systematic Reviews 4 1 2015

            38. “A systematic literature review for agile development processes and user centred design integration” Proceedings of the 18th International Conference on Evaluation and Assessment in Software Engineering - EASE ’14 2014

            39. “Towards a Framework for Integrating Agile Development and User-Centred Design” Extreme Programming and Agile Processes in Software Engineering 143 153 2006

            40. “m-Health e-Emergency Systems: Current Status and Future Directions - [Wireless corner]” IEEE Antennas and Propagation Magazine 49 1 216 231 2007

            41. “An overview of recent health care support systems for eEmergency and mHealth applications” 2009 Annual International Conference of the IEEE Engineering in Medicine and Biology Society 2009

            42. “Home Page | Digital Apps Library” Apps.beta.nhs.uk 2018 [Online]. Available: http://apps.beta.nhs.uk/. [Accessed: 23- Feb- 2018]

            43. Babylon “| Babylon Health” Babylon Health 2018 [Online]. Available: http://www.babylonhealth.com/download-app. [Accessed: 23- Feb- 2018]

            44. The purpose and use of questionnaires in research Prof Nurse 1998 Dec 14 3 176 179 PMID: 10095687

            45. “Questionnaire | Simply Psychology” Simplypsychology.org 2018 [Online]. Available: http://www.simplypsychology.org/questionnaires.html. [Accessed: 05- Mar- 2018]

            46. The Logic of Scientific Discovery 1959 2004 Routledge, Taylor & Francis

            47. Research methods for business students 2 Pearson Education Limited 2012

            48. “Using email questionnaires for research: Good practice in tackling non-response” Journal of Targeting, Measurement and Analysis for Marketing 14 4 289 296 2006

            Comments

            Comment on this article