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      Developing the data-based organisation: Exploring Data Work and Human-Data Interactions in a Cross-Organisational context

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      Proceedings of the 32nd International BCS Human Computer Interaction Conference (HCI)

      Human Computer Interaction Conference

      4 - 6 July 2018

      Big data, Service Innovation, Data as Design material, Human-Data Interaction

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            Abstract

            Organisations are looking for new ways to develop their services through innovative use of data. However, current tools and techniques for data-based service innovation often demand that people have highly-specialised skills, which allow them to design with data. This creates a barrier for many SMEs to engage with and explore the innovative potential of (Big) data. In this paper, I describe how my doctoral study aims to tackle this challenge. My work aims to create methods that can enable and support non-IT experts to explore and interact with data when developing new service offers. This paper reports on the industrial setting in which this action research project is carried out. It furthermore elaborates on the research objectives and the initial findings from my first case study. Finally, my contributions thus far and my research goals are discussed with consult sought on how to proceed with exploring and developing tools and techniques or data-based service design.

            Content

            Author and article information

            Contributors
            Conference
            July 2018
            July 2018
            : 1-5
            Affiliations
            [0001]IT University of Copenhagen Rued Laangaards Vej 7, 2300 Copenhagen, Denmark
            Article
            10.14236/ewic/HCI2018.200
            2420f5c0-a57f-4f28-ba8e-28cec634a9c2
            © Seidelin. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2018. Belfast, UK.

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            Proceedings of the 32nd International BCS Human Computer Interaction Conference
            HCI
            32
            Belfast, UK
            4 - 6 July 2018
            Electronic Workshops in Computing (eWiC)
            Human Computer Interaction Conference
            Product
            Product Information: 1477-9358BCS Learning & Development
            Self URI (journal page): https://ewic.bcs.org/
            Categories
            Electronic Workshops in Computing

            REFERENCES

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            4. 1996 You and Your Action Research Project London Routledge

            5. 2014 Human-Data Interaction: The Human Face of the Data-Driven Society [Accessed May 2nd 2018]

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            7. 2002 Real World Research - A resource for Social Scientists and Practitioner-Researchers Oxford Blackwell Publishing

            8. Identification of Data Representation Needs in Service Design Selected Papers for the IRIS, 2017 Halden, Norway. AISeL

            9. Data Work in a Knowledge-Broker Organisation: How Cross-Organisational Data Maintenance shapes Human-Data Interactions The 32nd British Human-Computer Interaction Conference, 2018a Belfast, Northern Ireland The ACM digital library and the British Computer Society

            10. 2018b Designing With Data: An Exploration of how Data can Become a First-class Citizen in Participatory Design Submitted to NordiCHI. Oslo

            11. 1999 Action Research Thousand Oaks, CA, USA SAGE

            12. 2018 Industriens Uddannelser’s website: Erhvervsuddannelser (Vocational Training) [Online]. Available: http://iu.dk/uddannelser/erhvervsuddannelser/ [Accessed May 14th 2018].

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