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      Developing the data-based organisation: Exploring Data Work and Human-Data Interactions in a Cross-Organisational context



      Proceedings of the 32nd International BCS Human Computer Interaction Conference (HCI)

      Human Computer Interaction Conference

      4 - 6 July 2018

      Big data, Service Innovation, Data as Design material, Human-Data Interaction



            Organisations are looking for new ways to develop their services through innovative use of data. However, current tools and techniques for data-based service innovation often demand that people have highly-specialised skills, which allow them to design with data. This creates a barrier for many SMEs to engage with and explore the innovative potential of (Big) data. In this paper, I describe how my doctoral study aims to tackle this challenge. My work aims to create methods that can enable and support non-IT experts to explore and interact with data when developing new service offers. This paper reports on the industrial setting in which this action research project is carried out. It furthermore elaborates on the research objectives and the initial findings from my first case study. Finally, my contributions thus far and my research goals are discussed with consult sought on how to proceed with exploring and developing tools and techniques or data-based service design.


            Author and article information

            July 2018
            July 2018
            : 1-5
            [0001]IT University of Copenhagen Rued Laangaards Vej 7, 2300 Copenhagen, Denmark
            © Seidelin. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2018. Belfast, UK.

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            Proceedings of the 32nd International BCS Human Computer Interaction Conference
            Belfast, UK
            4 - 6 July 2018
            Electronic Workshops in Computing (eWiC)
            Human Computer Interaction Conference
            Product Information: 1477-9358BCS Learning & Development
            Self URI (journal page): https://ewic.bcs.org/
            Electronic Workshops in Computing


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