Developing the data-based organisation: Exploring Data Work and Human-Data Interactions in a Cross-Organisational context

Organisations are looking for new ways to develop their services through innovative use of data. However, current tools and techniques for data-based service innovation often demand that people have highly-specialised skills, which allow them to design with data. This creates a barrier for many SMEs to engage with and explore the innovative potential of (Big) data. In this paper, I describe how my doctoral study aims to tackle this challenge. My work aims to create methods that can enable and support non-IT experts to explore and interact with data when developing new service offers. This paper reports on the industrial setting in which this action research project is carried out. It furthermore elaborates on the research objectives and the initial findings from my first case study. Finally, my contributions thus far and my research goals are discussed with consult sought on how to proceed with exploring and developing tools and techniques or data-based service design.

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Author and article information

Contributors

Cathrine Seidelin

Conference

Publication date: July 2018

Publication date (Print): July 2018

Pages: 1-5

Affiliations

[0001]IT University of Copenhagen Rued Laangaards Vej 7, 2300 Copenhagen, Denmark

Article

DOI: 10.14236/ewic/HCI2018.200

SO-VID: 2420f5c0-a57f-4f28-ba8e-28cec634a9c2

License:

This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: Proceedings of the 32nd International BCS Human Computer Interaction Conference

Conference acronym: HCI

Conference number: 32

Conference location: Belfast, UK

Conference date: 4 - 6 July 2018

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: Human Computer Interaction Conference

History

Product

1477-9358 BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2018.200

Self URI (journal page): https://ewic.bcs.org/

REFERENCES

A. M. CRABTREER. 2015 Human data interaction: historical lessons from social studies and CSCW. The 14th European Conference on Computer Supported Cooperative Work. Oslo: Springer
I. A. HASHEMI. YAQOOBN. B. ANUARS. MOKHTARA. GANIS. U. KHAN 2015 The rise of “big data” on cloud computing: Review and open research issues. Information Systems 47 98 115
L. MANOVICH 2011 Trending: The Promises and the Challenges of Big Social Data Available: http://manovich.net/content/04-projects/067-trending-the-promises-and-the-challenges-of-big-social-data/64-article-2011.pdf
J. MCNIFFP. LOMAXJ. WHITEHEAD 1996 You and Your Action Research Project London Routledge
R. MORTIERH. HADDADIT. HENDERSOND. MCAULEYJ. CROWCROFT 2014 Human-Data Interaction: The Human Face of the Data-Driven Society [Accessed May 2nd 2018]
A. L. OSTROMA. PARASURAMAND. E. BOWENL. PATRÍCIOC. A. VOSS 2015 Service Research Priorities in a Rapidly Chaning Context. Journal of Service Research 18 127 159
C. ROBSON 2002 Real World Research - A resource for Social Scientists and Practitioner-Researchers Oxford Blackwell Publishing
C. SEIDELINY. DITTRICHE. GRÖNVALL Identification of Data Representation Needs in Service Design Selected Papers for the IRIS, 2017 Halden, Norway. AISeL
C. SEIDELINY. DITTRICHE. GRÖNVALL Data Work in a Knowledge-Broker Organisation: How Cross-Organisational Data Maintenance shapes Human-Data Interactions The 32nd British Human-Computer Interaction Conference, 2018a Belfast, Northern Ireland The ACM digital library and the British Computer Society
C. SEIDELINY. DITTRICHE. GRÖNVALL 2018b Designing With Data: An Exploration of how Data can Become a First-class Citizen in Participatory Design Submitted to NordiCHI. Oslo
E. T. STRINGER 1999 Action Research Thousand Oaks, CA, USA SAGE
I. UDDANNELSER 2018 Industriens Uddannelser’s website: Erhvervsuddannelser (Vocational Training) [Online]. Available: http://iu.dk/uddannelser/erhvervsuddannelser/ [Accessed May 14th 2018].

Comments

Comment on this article

[1] A. M. CRABTREER. 2015 Human data interaction: historical lessons from social studies and CSCW. The 14th European Conference on Computer Supported Cooperative Work. Oslo: Springer

[2] I. A. HASHEMI. YAQOOBN. B. ANUARS. MOKHTARA. GANIS. U. KHAN 2015 The rise of “big data” on cloud computing: Review and open research issues. Information Systems 47 98 115

[3] L. MANOVICH 2011 Trending: The Promises and the Challenges of Big Social Data Available: http://manovich.net/content/04-projects/067-trending-the-promises-and-the-challenges-of-big-social-data/64-article-2011.pdf

[4] J. MCNIFFP. LOMAXJ. WHITEHEAD 1996 You and Your Action Research Project London Routledge

[5] R. MORTIERH. HADDADIT. HENDERSOND. MCAULEYJ. CROWCROFT 2014 Human-Data Interaction: The Human Face of the Data-Driven Society [Accessed May 2nd 2018]

[6] A. L. OSTROMA. PARASURAMAND. E. BOWENL. PATRÍCIOC. A. VOSS 2015 Service Research Priorities in a Rapidly Chaning Context. Journal of Service Research 18 127 159

[7] C. ROBSON 2002 Real World Research - A resource for Social Scientists and Practitioner-Researchers Oxford Blackwell Publishing

[8] C. SEIDELINY. DITTRICHE. GRÖNVALL Identification of Data Representation Needs in Service Design Selected Papers for the IRIS, 2017 Halden, Norway. AISeL

[9] C. SEIDELINY. DITTRICHE. GRÖNVALL Data Work in a Knowledge-Broker Organisation: How Cross-Organisational Data Maintenance shapes Human-Data Interactions The 32nd British Human-Computer Interaction Conference, 2018a Belfast, Northern Ireland The ACM digital library and the British Computer Society

[10] C. SEIDELINY. DITTRICHE. GRÖNVALL 2018b Designing With Data: An Exploration of how Data can Become a First-class Citizen in Participatory Design Submitted to NordiCHI. Oslo

[11] E. T. STRINGER 1999 Action Research Thousand Oaks, CA, USA SAGE

[12] I. UDDANNELSER 2018 Industriens Uddannelser’s website: Erhvervsuddannelser (Vocational Training) [Online]. Available: http://iu.dk/uddannelser/erhvervsuddannelser/ [Accessed May 14th 2018].

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