+1 Recommend
1 collections
      • Record: found
      • Abstract: found
      • Conference Proceedings: found
      Is Open Access

      Assessing the Level of Adoption of a Social Network System for Older Adults


      1 , 1 , 2 , 1

      Proceedings of the 32nd International BCS Human Computer Interaction Conference (HCI)

      Human Computer Interaction Conference

      4 - 6 July 2018

      Older Adults, system usability scale, usability study, social network systems



            Existing research indicates that Social Network Systems (SNSs) are a potential way to overcome the social isolation of older adults (OAs). With this in mind, we developed a mobile-based social volunteering network system called GoldenJubilants, taking a user-centred approach. This system connects OAs with volunteer opportunities in the community. The objective of the study presented in this paper is to assess the perceived usability of this newly developed system, focusing particularly on different types of OAs. We employed a mixed method approach with a convenience sample of OAs aged over 55, living in Ireland. The System Usability Scale (SUS) survey was used to test the usability of our system, while semi-structured interviews were conducted to identify suggestions for future improvements. Early results indicate a high level of usability with a suggestion of long-term uptake of this system. Although these preliminary results are based on a small sample, there was a consensus across all participants with a small standard deviation across the results. Thus, our study has proved useful for understanding the level of usability of GoldenJubilants from the lens of OAs. It has also helped to highlight where improvements are required. These findings can guide the designers of SNSs for OAs to create systems that meets their needs, which will in turn have a higher likelihood of being used in practice.


            Author and article information

            July 2018
            July 2018
            : 1-5
            [0001]Lero, the Irish Software Research Centre, University of Limerick, Ireland
            [0002]IBM Damastown Campus, Dublin, Ireland.
            © Ahmad et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2018. Belfast, UK.

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            Proceedings of the 32nd International BCS Human Computer Interaction Conference
            Belfast, UK
            4 - 6 July 2018
            Electronic Workshops in Computing (eWiC)
            Human Computer Interaction Conference
            Product Information: 1477-9358BCS Learning & Development
            Self URI (journal page): https://ewic.bcs.org/
            Electronic Workshops in Computing


            1. Ageing Well Network 2012 The New Agenda on Ageing: to make Ireland the best country to grow old in. Dublin

            2. 2017 A Systematic Literature Review of Social Network Systems for Older Adults International Conference on Product-Focused Software Process Improvement, Innsbruck, Austria 482 496 Springer, Cham

            3. 2018a Older Adults‟ Interaction with Mobile Devices in Ireland: A Survey The 20th International Conference on Human-Computer Interaction with Mobile Devices and Services September 3rd - 6th Barcelona, Spain. (in press)

            4. 2018b Rewire after you Retire: A customized social volunteering network support system for Older Adults The 20th International ACM SIGACCESS Conference on Computers and Accessibility, ASSETS, Galway, Ireland. (in press)

            5. 2008 An empirical evaluation of the system usability scale International Journal of Human–Computer Interaction 24 6 574 594

            6. 2009 Determining what individual SUS scores mean: Adding an adjective rating scale Journal of usability studies 4 3 114 123

            7. 1996 SUS- A quick and dirty usability scale, Usability evaluation in industry 189 194 4 7

            8. 2012 What seniors value about online community The Journal of Community Informatics 8 1

            9. 2012 Persuading older adults to socialize and exercise through ambient games 6th International Conference on Pervasive Computing Technologies for Healthcare (PervasiveHealth) and Workshops 215 218

            10. 2015 IDianNao: An orange technology that recommends volunteer opportunities to older adults International Conference on Orange Technologies (ICOT)

            11. 2010 Designing social networking sites for older adults The 24th BCS Interaction Specialist Group Conference 186 194

            12. 2015 Fridgenet: A nutrition and social activity promotion platform for aging populations IEEE Intelligent Systems 30 4 23 30

            13. 2013 Social media use of older adults: a mini-review Gerontology 59 4

            14. 2009 The Factor Structure Of The System Usability Scale The Human Computer Interaction International Conference (HCII 2009) San Diego CA, USA

            15. 2017 „My children tell me it‟s so simple‟: A mixed-methods approach to understand older non-users‟ perceptions of Social Networking Sites New media & society 19 2 181 198

            16. 2008 Measuring the user experience: Collecting, analyzing, and presenting usability metrics Morgan Kaufmann

            17. 2004 A comparison of questionnaires for assessing website usability In Usability Professionals Association (UPA) 2004 Conference 7 11

            18. 2002 World population ageing: 1950-2050 New York: Department of Economic and Social Affairs

            19. (2012 Understanding and changing older adults’ perceptions and learning of social media Educational gerontology 38 4 282 296


            Comment on this article