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      Assessing the Level of Adoption of a Social Network System for Older Adults

      1 , 1 , 2 , 1

      Proceedings of the 32nd International BCS Human Computer Interaction Conference (HCI)

      Human Computer Interaction Conference

      4 - 6 July 2018

      Older Adults, system usability scale, usability study, social network systems

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          Abstract

          Existing research indicates that Social Network Systems (SNSs) are a potential way to overcome the social isolation of older adults (OAs). With this in mind, we developed a mobile-based social volunteering network system called GoldenJubilants, taking a user-centred approach. This system connects OAs with volunteer opportunities in the community. The objective of the study presented in this paper is to assess the perceived usability of this newly developed system, focusing particularly on different types of OAs. We employed a mixed method approach with a convenience sample of OAs aged over 55, living in Ireland. The System Usability Scale (SUS) survey was used to test the usability of our system, while semi-structured interviews were conducted to identify suggestions for future improvements. Early results indicate a high level of usability with a suggestion of long-term uptake of this system. Although these preliminary results are based on a small sample, there was a consensus across all participants with a small standard deviation across the results. Thus, our study has proved useful for understanding the level of usability of GoldenJubilants from the lens of OAs. It has also helped to highlight where improvements are required. These findings can guide the designers of SNSs for OAs to create systems that meets their needs, which will in turn have a higher likelihood of being used in practice.

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          Understanding and Changing Older Adults' Perceptions and Learning of Social Media.

          An exploratory study was conducted to answer the following questions: What are older adults' perceptions of social media? What educational strategies can facilitate their learning of social media? A thematic map was developed to illustrate changing perceptions from the initial unanimous, strong negative to the more positive but cautious and to the eventual willingness to actually contribute content. Privacy was the primary concern and key perceptual barrier to adoption. Effective educational strategies were developed to overcome privacy concerns, including: 1) introducing the concepts before introducing the functions; 2) responding to privacy concerns; and 3) making social media personally relevant.
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            Determining what individual SUS scores mean: adding an adjective rating scale

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              Determining what individual SUS scores mean: Adding an adjective rating scale

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                Author and article information

                Contributors
                Conference
                July 2018
                July 2018
                : 1-5
                Affiliations
                Lero, the Irish Software Research Centre, University of Limerick, Ireland
                IBM Damastown Campus, Dublin, Ireland.
                Article
                10.14236/ewic/HCI2018.225
                © Ahmad et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2018. Belfast, UK.

                This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

                Proceedings of the 32nd International BCS Human Computer Interaction Conference
                HCI
                32
                Belfast, UK
                4 - 6 July 2018
                Electronic Workshops in Computing (eWiC)
                Human Computer Interaction Conference
                Product
                Product Information: 1477-9358BCS Learning & Development
                Self URI (journal page): https://ewic.bcs.org/
                Categories
                Electronic Workshops in Computing

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