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      Can users recall their user experience with a technology? Temporal bias and the system usability scale.


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      Proceedings of the 32nd International BCS Human Computer Interaction Conference (HCI)

      Human Computer Interaction Conference

      4 - 6 July 2018

      Usability, System Usability Scale, User Experience, Usability Testing, Human-Computer Interaction, User Interfaces

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          The System Usability Scale (SUS) score survey is a widely respected tool for measuring usability. While there are other surveys available such as the User Experience Questionnaire (UEQ) or the Single Ease Question (SEQ), the SUS is amongst the most popular and widely used instrument. SUS provides an easy-to-understand score with benchmarking. Generally, a SUS score is administered directly after a usability test to assess the user experience and the usability of a product, including websites and smartphone apps and more. However, some researchers have used it as a survey as part of a ‘in the wild’ trial which is often completed after the trial or indeed sometime after the subjects interacted with the technology. With this in mind the aim of this research was to see if a participant’s user experience would change if a SUS score was administered at different times after a test to understand if recalling the usability of technology led to temporal bias for the SUS.

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          Most cited references 11

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          Perceived usability evaluation of learning management systems: Empirical evaluation of the System Usability Scale

          Perceived usability affects greatly student’s learning effectiveness and overall learning experience, and thus is an important requirement of educational software. The System Usability Scale (SUS) is a well-researched and widely used questionnaire for perceived usability evaluation. However, surprisingly few studies have used SUS to evaluate the perceived usability of learning management systems (LMSs). This paper presents an empirical evaluation of the SUS questionnaire in the context of LMSs’ perceived usability evaluation. Eleven studies involving 769 students were conducted, in which participants evaluated the usability of two LMSs (eClass and Moodle) used within courses of their curriculum. It was found that the perceived usability of the evaluated LMSs is at a satisfactory level (mean SUS score 76.27). Analysis of the results also demonstrated the validity and reliability of SUS for LMSs’ evaluation, and that it remains robust even for small sample sizes. Moreover, the following SUS attributes were investigated in the context of LMSs evaluation: gender, age, prior experience with the LMS, Internet self-efficacy, attitude towards the Internet and usage frequency of the LMS.
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            A comparison of questionnaires for assessing website usability

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              The effect of experience on system usability scale ratings


                Author and article information

                July 2018
                July 2018
                : 1-6
                [1 ] Ulster University

                Belfast, BT15 1ED
                [2 ] Ulster University

                Jordanstown, BT37 0QB
                © Boyd et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2018. Belfast, UK.

                This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

                Proceedings of the 32nd International BCS Human Computer Interaction Conference
                Belfast, UK
                4 - 6 July 2018
                Electronic Workshops in Computing (eWiC)
                Human Computer Interaction Conference
                Product Information: 1477-9358BCS Learning & Development
                Self URI (journal page): https://ewic.bcs.org/
                Electronic Workshops in Computing


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