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      Influence of Personality, Shopper type and Social Support on the Consumers’ Need for Status and Continuance Intention in E-commerce

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      Proceedings of the 32nd International BCS Human Computer Interaction Conference (HCI)

      Human Computer Interaction Conference

      4 - 6 July 2018

      Personality, Shopper Type, Social Support, Need for Status

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          Abstract

          With the increase in the number of companies doing business online, simply selling their products online will not help an e-business make new clients and maintain existing ones. Businesses have to implement strategies that will make their business attractive to new clients while maintaining existing customers. The use of personalization has been suggested as an e-commerce strategy that businesses can use to attract and retain clients. To contribute to ongoing research in this area, we explore the use of personality, shopper type, social support and need for status in e-commerce personalization and their influence on the continuance intention of e-commerce shoppers. Using a sample size of 226 e-commerce shoppers, we develop and test a global research model using partial least-squares structural equation modelling (PLS-SEM) analysis. In addition, we carried out multi-group analysis between males and females to determine if there are any significant differences between both groups. Our results show that personality, shopper type, social support and need for status explain almost 60% of the variance in the continuance intention of consumers to shop online. In addition, shopper type has the strongest effect on continuance intention compared to personality, need for status and social support. Furthermore, the personality of males significantly influenced their continuance intention of shopping online, while this was insignificant for females. These findings suggest possible design guidelines in developing personalized e-commerce shopping experience for consumers.

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          Most cited references 22

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          An empirical analysis of the antecedents of electronic commerce service continuance

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            A typology of online shoppers based on shopping motivations

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              What Drives Social Commerce: The Role of Social Support and Relationship Quality

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                Author and article information

                Contributors
                Conference
                July 2018
                July 2018
                : 1-10
                Affiliations
                [1 ] University of Saskatchewan

                Saskatchewan, Canada
                Article
                10.14236/ewic/HCI2018.35
                © Adaji et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2018. Belfast, UK.

                This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

                Proceedings of the 32nd International BCS Human Computer Interaction Conference
                HCI
                32
                Belfast, UK
                4 - 6 July 2018
                Electronic Workshops in Computing (eWiC)
                Human Computer Interaction Conference
                Product
                Product Information: 1477-9358BCS Learning & Development
                Self URI (journal page): https://ewic.bcs.org/
                Categories
                Electronic Workshops in Computing

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