Blog
About

  • Record: found
  • Abstract: found
  • Article: found
Is Open Access

Have Usability and Security Trade-offs in Mobile Financial Services become Untrustworthy?

1 , 1 , 1 , 1

Proceedings of the 32nd International BCS Human Computer Interaction Conference (HCI)

Human Computer Interaction Conference

4 - 6 July 2018

Mobile Financial Services, Trust, Usability, Security, Usable Security, Cybersecurity

Read this article at

Bookmark
      There is no author summary for this article yet. Authors can add summaries to their articles on ScienceOpen to make them more accessible to a non-specialist audience.

      Abstract

      The trade-off between Usability and Security has been well researched with various models proposed on how best to improve Usability without jeopardizing Security and vice visa. Usable Security has become a key factor in Mobile Financial Services (MFS), the new frontier for mobile phones utilisation. However, have the compromises gone too far? The trustworthiness of MFS system has already slowed down new adoption and impacted ongoing security trust issues and user confidence in spite of potential MFS benefits for its users. To understand this growing lack of trust with MFS, we need to comprehend the nature of Usable Security in assuring the behaviours of MFS users and determine the right trade-off to improve trust whilst facilitating future uptake. We conducted an empirical survey of 698 user’s experience of MFS and here present our findings of this investigation for further synthesis towards proposing practical control elements to assure Usable Security in MFS.

      Related collections

      Most cited references 17

      • Record: found
      • Abstract: not found
      • Article: not found

      IBM computer usability satisfaction questionnaires: Psychometric evaluation and instructions for use

        Bookmark
        • Record: found
        • Abstract: not found
        • Article: not found

        Users are not the enemy

          Bookmark
          • Record: found
          • Abstract: not found
          • Article: not found

          Organizational research: Determining appropriate sample size in survey research

            Bookmark

            Author and article information

            Affiliations
            [1 ] Department of Computing and Informatics

            Bournemouth University

            Dorset, UK
            Contributors
            Conference
            July 2018
            July 2018
            : 1-11
            10.14236/ewic/HCI2018.36
            © Ambore et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2018. Belfast, UK.

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            Proceedings of the 32nd International BCS Human Computer Interaction Conference
            HCI
            32
            Belfast, UK
            4 - 6 July 2018
            Electronic Workshops in Computing (eWiC)
            Human Computer Interaction Conference
            Product
            Product Information: 1477-9358 BCS Learning & Development
            Self URI (journal page): https://ewic.bcs.org/
            Categories
            Electronic Workshops in Computing

            Comments

            Comment on this article