Cultural Heritage Professionals Developing Digital Experiences Targeted at Teenagers in Museum Settings: Lessons Learned

Teenagers have been identified as an audience group that is often excluded from museum curatorial strategies. One strategy to counteract this problem is to involve cultural heritage professionals (CHPs) in the design process of museum based digital experiences targeted at teens. In this paper, 12 CHPs from a local natural history museum took part in a co-design activity over 20 hours, aiming to create and deploy digital tours for teenagers aged between 16-19. We present the three prototypes that derived from these design sessions. These were then tested by both 12 CHPs and 12 teenagers separately, and we report on lessons learned from the evaluation of these prototypes by both groups.

Content

Author and article information

Contributors

Vanessa Cesário

António Coelho

Valentina Nisi

Conference

Publication date: July 2018

Publication date (Print): July 2018

Pages: 1-12

Affiliations

[1 ] Madeira Interactive Technologies

Institute & University of Porto

Portugal

[2 ] Faculty of Engineering of University of Porto & INESC TEC

Portugal

Article

DOI: 10.14236/ewic/HCI2018.58

SO-VID: 2ef8d5de-822a-4390-bf03-8678653f9bd3

License:

This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: Proceedings of the 32nd International BCS Human Computer Interaction Conference

Conference acronym: HCI

Conference number: 32

Conference location: Belfast, UK

Conference date: 4 - 6 July 2018

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: Human Computer Interaction Conference

History

Product

1477-9358 BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2018.58

Self URI (journal page): https://ewic.bcs.org/

REFERENCES

G. AvramL. Maye 2016 Co-designing Encounters with Digital Cultural Heritage In Proceedings of the 2016 ACM Conference Companion Publication on Designing Interactive Systems 17 20 New York, NY, USA ACM http://doi.org/10.1145/2908805.2908810
C. Bailey-RossS. GrayJ. AshbyM. TerrasA. Hudson-SmithC. Warwick 2016 Engaging the museum space: Mobilizing visitor engagement with digital content creation Digital Scholarship in the Humanities fqw041. http://doi.org/10.1093/llc/fqw041
C. BossenC. DindlerO. S. Iversen 2012 Impediments to User Gains: Experiences from a Critical Participatory Design Project In Proceedings of the 12th Participatory Design Conference: Research Papers - Volume 1 31 40 New York, NY, USA ACM http://doi.org/10.1145/2347635.2347641
V. BraunV. Clarke 2006 Using thematic analysis in psychology Qualitative Research in Psychology 3 2 77 101 http://doi.org/10.1191/1478088706qp063oa
V. CesárioA. CoelhoV. Nisi 2017 Teenagers as Experience Seekers Regarding Interactive Museums Tours In Proceedings 127 134 Barcelos: IPCA - Instituto Politécnico do Cávado e do Ave. Retrieved from http://www.digicom.ipca.pt/
L. CiolfiM. McLoughlin 2012 Designing for Meaningful Visitor Engagement at a Living History Museum In Proceedings of the 7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design 69 78 New York, NY, USA ACM http://doi.org/10.1145/2399016.2399028
L. CiolfiD. Petrelli 2016 Walking and designing with cultural heritage volunteers | ACM Interactions 46 51
J. H. Falk 2009 Identity and the Museum Visitor Experience. Walnut Creek, Calif: Routledge
K. FerrisL. BannonL. CiolfiP. GallagherT. HallM. Lennon 2004 Shaping Experiences in the Hunt Museum: A Design Case Study In Proceedings of the 5th Conference on Designing Interactive Systems: Processes, Practices, Methods, and Techniques 205 214 New York, NY, USA ACM http://doi.org/10.1145/1013115.1013144
E. Hornecker 2008 “I don‟t understand it either, but it is cool” - visitor interactions with a multi-touch table in a museum.In 2008 3rd IEEE International Workshop on Horizontal Interactive Human Computer Systems 113 120 http://doi.org/10.1109/TABLETOP.2008.4660193
E. HorneckerL. ClarkeF. McDermottG. Avram 2013 Challenges and opportunities faced by cultural heritage professionals in designing interactive exhibits NODEM Conference Proceedings 2013 Retrieved from http://www.academia.edu/5694408/Challenges_and_opportunities_faced_by_cultural_heritage_professionals_in_designing_interactive_exhibits
O. S. IversenR. C. Smith 2012 Connecting to Everyday Practices: experiences from the Digital Natives exhibition. In E. Giaccardi (Ed.) Heritage and Social Media 126 144). London, UK: Routledge
L. Kelly 2007 The Interrelationships between adult museum visitors’ learning and their museum experiences (Ph.D.) University of Technology, Sydney Retrieved from http://australianmuseum.net.au/uploads/documents/6663/final%20thesis%20for%20graduation_kelly.pdf
L. A. MayeD. BouchardG. AvramL. Ciolfi 2017 Supporting Cultural Heritage Professionals Adopting and Shaping Interactive Technologies in Museums In Proceedings of the 2017 Conference on Designing Interactive Systems 221 232 New York, NY, USA ACM http://doi.org/10.1145/3064663.3064753
L. A. MayeF. E. McDermottL. CiolfiG. Avram 2014 Interactive Exhibitions Design: What Can We Learn from Cultural Heritage Professionals? In Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational 598 607 New York, NY, USA ACM http://doi.org/10.1145/2639189.2639259
M. K. OthmanH. PetrieC. Power P. CamposN. GrahamJ. JorgeN. NunesP. PalanqueM. Winckler 2011 Engaging Visitors in Museums with Technology: Scales for the Measurement of Visitor and Multimedia Guide Experience In , Human-Computer Interaction – INTERACT 2011 92 99 Springer Berlin Heidelberg http://doi.org/10.1007/978-3-642-23768-3_8
M. RoussouE. KavalieratouM. Doulgeridis 2007 Children Designers in the Museum: Applying Participatory Design for the Development of an Art Education Program In Proceedings of the 6th International Conference on Interaction Design and Children 77 80 New York, NY, USA ACM http://doi.org/10.1145/1297277.1297292
G. Taxén 2004 Introducing Participatory Design in Museums In Proceedings of the Eighth Conference on Participatory Design: Artful Integration: Interweaving Media, Materials and Practices 1 204 213 New York, NY, USA ACM http://doi.org/10.1145/1011870.1011894
V. Tzibazi 2013 Participatory Action Research with young people in museums Museum Management and Curatorship 28 2 153 171 http://doi.org/10.1080/09647775.2013.776800
D. WatsonL. A. ClarkA. Tellegen 1988 Development and validation of brief measures of positive and negative affect: the PANAS scales Journal of Personality and Social Psychology 54 6 1063 1070
Wikia 2013 Generation Z: A Look At The Technology And Media Habits Of Today‟s Teens April 11 2017 from http://www.prnewswire.com/news-releases/generation-z-a-look-at-the-technology-and-media-habits-of-todays-teens-198958011.html

Comments

Comment on this article

[1] G. AvramL. Maye 2016 Co-designing Encounters with Digital Cultural Heritage In Proceedings of the 2016 ACM Conference Companion Publication on Designing Interactive Systems 17 20 New York, NY, USA ACM http://doi.org/10.1145/2908805.2908810

[2] C. Bailey-RossS. GrayJ. AshbyM. TerrasA. Hudson-SmithC. Warwick 2016 Engaging the museum space: Mobilizing visitor engagement with digital content creation Digital Scholarship in the Humanities fqw041. http://doi.org/10.1093/llc/fqw041

[3] C. BossenC. DindlerO. S. Iversen 2012 Impediments to User Gains: Experiences from a Critical Participatory Design Project In Proceedings of the 12th Participatory Design Conference: Research Papers - Volume 1 31 40 New York, NY, USA ACM http://doi.org/10.1145/2347635.2347641

[4] V. BraunV. Clarke 2006 Using thematic analysis in psychology Qualitative Research in Psychology 3 2 77 101 http://doi.org/10.1191/1478088706qp063oa

[5] V. CesárioA. CoelhoV. Nisi 2017 Teenagers as Experience Seekers Regarding Interactive Museums Tours In Proceedings 127 134 Barcelos: IPCA - Instituto Politécnico do Cávado e do Ave. Retrieved from http://www.digicom.ipca.pt/

[6] L. CiolfiM. McLoughlin 2012 Designing for Meaningful Visitor Engagement at a Living History Museum In Proceedings of the 7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design 69 78 New York, NY, USA ACM http://doi.org/10.1145/2399016.2399028

[7] L. CiolfiD. Petrelli 2016 Walking and designing with cultural heritage volunteers | ACM Interactions 46 51

[8] J. H. Falk 2009 Identity and the Museum Visitor Experience. Walnut Creek, Calif: Routledge

[9] K. FerrisL. BannonL. CiolfiP. GallagherT. HallM. Lennon 2004 Shaping Experiences in the Hunt Museum: A Design Case Study In Proceedings of the 5th Conference on Designing Interactive Systems: Processes, Practices, Methods, and Techniques 205 214 New York, NY, USA ACM http://doi.org/10.1145/1013115.1013144

[10] E. Hornecker 2008 “I don‟t understand it either, but it is cool” - visitor interactions with a multi-touch table in a museum.In 2008 3rd IEEE International Workshop on Horizontal Interactive Human Computer Systems 113 120 http://doi.org/10.1109/TABLETOP.2008.4660193

[11] E. HorneckerL. ClarkeF. McDermottG. Avram 2013 Challenges and opportunities faced by cultural heritage professionals in designing interactive exhibits NODEM Conference Proceedings 2013 Retrieved from http://www.academia.edu/5694408/Challenges_and_opportunities_faced_by_cultural_heritage_professionals_in_designing_interactive_exhibits

[12] O. S. IversenR. C. Smith 2012 Connecting to Everyday Practices: experiences from the Digital Natives exhibition. In E. Giaccardi (Ed.) Heritage and Social Media 126 144). London, UK: Routledge

[13] L. Kelly 2007 The Interrelationships between adult museum visitors’ learning and their museum experiences (Ph.D.) University of Technology, Sydney Retrieved from http://australianmuseum.net.au/uploads/documents/6663/final%20thesis%20for%20graduation_kelly.pdf

[14] L. A. MayeD. BouchardG. AvramL. Ciolfi 2017 Supporting Cultural Heritage Professionals Adopting and Shaping Interactive Technologies in Museums In Proceedings of the 2017 Conference on Designing Interactive Systems 221 232 New York, NY, USA ACM http://doi.org/10.1145/3064663.3064753

[15] L. A. MayeF. E. McDermottL. CiolfiG. Avram 2014 Interactive Exhibitions Design: What Can We Learn from Cultural Heritage Professionals? In Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational 598 607 New York, NY, USA ACM http://doi.org/10.1145/2639189.2639259

[16] M. K. OthmanH. PetrieC. Power P. CamposN. GrahamJ. JorgeN. NunesP. PalanqueM. Winckler 2011 Engaging Visitors in Museums with Technology: Scales for the Measurement of Visitor and Multimedia Guide Experience In , Human-Computer Interaction – INTERACT 2011 92 99 Springer Berlin Heidelberg http://doi.org/10.1007/978-3-642-23768-3_8

[17] M. RoussouE. KavalieratouM. Doulgeridis 2007 Children Designers in the Museum: Applying Participatory Design for the Development of an Art Education Program In Proceedings of the 6th International Conference on Interaction Design and Children 77 80 New York, NY, USA ACM http://doi.org/10.1145/1297277.1297292

[18] G. Taxén 2004 Introducing Participatory Design in Museums In Proceedings of the Eighth Conference on Participatory Design: Artful Integration: Interweaving Media, Materials and Practices 1 204 213 New York, NY, USA ACM http://doi.org/10.1145/1011870.1011894

[19] V. Tzibazi 2013 Participatory Action Research with young people in museums Museum Management and Curatorship 28 2 153 171 http://doi.org/10.1080/09647775.2013.776800

[20] D. WatsonL. A. ClarkA. Tellegen 1988 Development and validation of brief measures of positive and negative affect: the PANAS scales Journal of Personality and Social Psychology 54 6 1063 1070

[21] Wikia 2013 Generation Z: A Look At The Technology And Media Habits Of Today‟s Teens April 11 2017 from http://www.prnewswire.com/news-releases/generation-z-a-look-at-the-technology-and-media-habits-of-todays-teens-198958011.html

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