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      An Empirical Framework for Understanding Human-Technology Interaction Optimisation for Route Planning

      Proceedings of the 32nd International BCS Human Computer Interaction Conference (HCI)

      Human Computer Interaction Conference

      4 - 6 July 2018

      performance-based design, empirical model, joint-cognitive systems, route planning optimisation

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          Abstract

          A number of interactive systems have been developed in the past to simulate or improve optimised route planning as part of problem solving (e.g. Vehicle Routing Problems (VRPs)) focussing mainly in the utilisation of computational algorithms. Main reasons for developing such interactive systems is that they combine the strengths both computerised systems and humans have, to aid the generation of optimal solutions and promote green logistics. Under a joint-cognitive perspective, the system and the human operator (user) become parts of a single ecosystem, co-operating to complete a task and in which cognitive technologies aid them to reach a decision. This paper reports the performance-based design of such an interactive tool that supports optimisation in route planning. It aims to identify human performance, behaviour and opportunities for designing innovative user-centred interactive optimisation tools for route planning. Twenty-six users evaluated the interactive route planner. Results suggest that switching strategies while planning routes lead to increase in route optimality while providing different levels of control for the user. Results lead to the extension of a joint-cognitive approach framework for optimisation routing problems that takes into account both performance metrics and contextual factors such as changes within the task environment. Related implications to optimisation systems’ design and evaluation are also discussed with a particular focus on how new ubiquitous navigation technologies can be improved to promote co-operation and more optimal route planning.

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          Most cited references 14

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          Intelligent freight-transportation systems: Assessment and the contribution of operations research

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            The importance of the Convex-Hull for human performance on the Traveling Salesman Problem: A comment on MacGregor and Ormerod (1996)

             M. -J Lee,  D VICKERS,  M. LEE (2000)
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              Performance-based design

               Yehuda Kalay (1999)
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                Author and article information

                Contributors
                Conference
                July 2018
                July 2018
                : 1-9
                Affiliations
                [1 ] Department of Informatics

                College of Science and Engineering

                University of Leicester

                University Road

                Leicester, LE1 7RH

                UK
                Article
                10.14236/ewic/HCI2018.62
                © Kefalidou. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2018. Belfast, UK.

                This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

                Proceedings of the 32nd International BCS Human Computer Interaction Conference
                HCI
                32
                Belfast, UK
                4 - 6 July 2018
                Electronic Workshops in Computing (eWiC)
                Human Computer Interaction Conference
                Product
                Product Information: 1477-9358BCS Learning & Development
                Self URI (journal page): https://ewic.bcs.org/
                Categories
                Electronic Workshops in Computing

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