Resource Integration as a Perspective on Value in Interaction Design

Abstract

Service-dominant logic (SDL) is a theoretical framework that has impacted the development of service design. Resource integration, a core concept in SDL, provides a distinctive perspective that changes the perception of value in situations of interaction. In this paper, we explore the implications of applying the resource integration view on interaction in the context of an illustrative design project. We argue that considering the resources of each actor in a design situation elevates the discussion towards a more strategic level of service and value creation. Through the example, we draw implications of utilising this perspective in specifying, positioning and shaping interactions in the system to provide value for different actors.

Contributors

Tim Overkamp

Johan Blomkvist

Vanessa Rodrigues

Mattias Arvola

Stefan Holmlid

Conference

Publication date: July 2018

Publication date (Print): July 2018

Pages: 1-5

Affiliations

Linköping University

581 83 Linköping

Article

DOI: 10.14236/ewic/HCI2018.79

Copyright statement: © Overkamp et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2018. Belfast, UK.

License:

This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: Proceedings of the 32nd International BCS Human Computer Interaction Conference

Conference acronym: HCI

Conference number: 32

Conference location: Belfast, UK

Conference date: 4 - 6 July 2018

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: Human Computer Interaction Conference

Product

Product Information: 1477-9358BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2018.79

Self URI (journal page): https://ewic.bcs.org/

Categories

Series title: Electronic Workshops in Computing