Evaluating the Human Machine Interface Experience in Industrial Workplaces

The new era of the user experience is focused on the hedonic and emotional aspects of the interaction between the user and the machine, beyond the pragmatic vision of the usability analysis. This new approach has become the main goal of many products, interfaces and service designs. However, in the industrial contexts, where Human Machine Interface (HMI) design traditionally has been focused on usability optimization and task efficiency, the user experience has hardly been studied. In the new industrial era, referred as industry 4.0, the connected intelligent systems would need to communicate and cooperate with the humans to improve the quality and productivity. So, the knowledge that user experience discipline can provide is crucial. In view of this situation, this paper presents an evaluation method of the employees’ experience while interacting with the industrial HMIs, in order to optimize the interactive workplaces. As a result, this new framework enables the identification of critical issues on the interaction experience and facilitates the creation of new HMI solutions.

Content

Author and article information

Contributors

Erik Aranburu

Ganix Lasa

Jon Kepa Gerrikagoitia

Conference

Publication date: July 2018

Publication date (Print): July 2018

Pages: 1-5

Affiliations

[0001]Mondragon Unibertsitatea

Mondragon, Gipuzkoa (Spain)

[0002]Ideko S. Coop

Elgoibar, Gipuzkoa (Spain)

Article

DOI: 10.14236/ewic/HCI2018.93

SO-VID: 6f399235-80bd-40b0-82b3-b129e5ee4f3c

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This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: Proceedings of the 32nd International BCS Human Computer Interaction Conference

Conference acronym: HCI

Conference number: 32

Conference location: Belfast, UK

Conference date: 4 - 6 July 2018

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: Human Computer Interaction Conference

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1477-9358 BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2018.93

Self URI (journal page): https://ewic.bcs.org/

References

C. ArditoP. BuonoD. CaivanoM. F. CostabileR. Lanzilotti 2014 Investigating and promoting UX practice in industry: An experimental study International Journal of Human-Computer Studies 72 6 542 551 doi: 10.1016/j.ijhcs.2013.10.004
S. Bødker 2006, October When second wave HCI meets third wave challenges In Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles 1 8 ACM
R. J. DavidsonK. R. SchererH. Goldsmith 2003 Handbook of affective sciences Oxford University Press
P. Desmet 2003 Measuring Emotion: Development and Application of an Instrument to Measure Emotional Responses to Products M.A. BlytheK. OverbeekeA.F. MonkP.C. Wright (eds) Funology. Human-Computer Interaction Series 3 Springer Dordrecht doi: 10.1007/1-4020-2967-5_12
D. GoreckyM. SchmittM. LoskyllD. Zühlke 2014, July Human-machine-interaction in the industry 4.0 era In Industrial Informatics (INDIN), 2014 12th IEEE International Conference on 289 294 IEEE doi: 10.1109/INDIN.2014.6945523
M. Hassenzahl 2010 Experience design: Technology for all the right reasons Synthesis Lectures on Human-Centered Informatics 3 1 1 95 doi: 10.2200/S00261ED1V01Y201003HCI008
M. HassenzahlA. Wiklund-EngblomA. BengsS. HägglundS. Diefenbach 2015 Experience-oriented and product-oriented evaluation: psychological need fulfillment, positive affect, and product perception International journal of human-computer interaction 31 8 530 544 doi:10.1080/10447318.2015.1064664
P. W. Jordan 2000 The four pleasures-a framework for pleasures in design In Proceedings of Conference on Pleasure Based Human Factors Design, Groningen The Netherlands Philips Design
E. KaasinenV. RotoJ. HakulinenT. HeimonenJ. P. JokinenH. KarvonenH. Tokkonen 2015 Defining user experience goals to guide the design of industrial systems Behaviour & Information Technology 34 10 976 991 doi: 10.1080/0144929X.2015.1035335
P. KashfiR. FeldtA. NilssonR. B. Svensson 2016, August A Conceptual UX-Aware Model of Requirements In International Conference on Human-Centred Software Engineering 234 245 Springer International Publishing doi: 10.1007/978-3-319-44902-9_15
G. LasaD. JustelA. Retegi 2015 Eyeface: A new multimethod tool to evaluate the perception of conceptual user experiences Computers in Human Behavior 52 359 363 doi: 10.1016/j.chb.2015.06.015
E. L. C. LawP. van SchaikV. Roto 2014 Attitudes towards user experience (UX) measurement International Journal of Human-Computer Studies 72 6 526 541 doi: 10.1016/j.ijhcs.2013.09.006
M. Nagamachi 2002 Kansei engineering as a powerful consumer-oriented technology for product development Applied ergonomics 33 3 289 294 doi: 10.1016/S0003-6870(02)00019-4
Thies Pfeiffer Empowering User Interfaces for Industrie 4.0 5 s.l. : IEEE, 2016, Proceedings of the IEEE 104 986 996 doi: 10.1109/JPROC.2015.2508640
V. RotoE. KaasinenT. HeimonenH. KarvonenJ. P. JokinenP. MannonenT. Kymäläinen 2017, May Utilizing Experience Goals in Design of Industrial Systems In Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems 6993 7004 ACM doi: 10.1145/3025453.3025620
K. M. SheldonA. J. ElliotY. KimT. Kasser 2001 What is satisfying about satisfying events? Testing 10 candidate psychological needs Journal of personality and social psychology 80 2 325 doi: 10.1037/0022-3514.80.2.325
C. Saucken VonR. Gomez 2014 Unified user experience model enabling a more comprehensive understanding of emotional experience design In Proceedings of the 9th International Conference on Design and Emotion: The Colors of Care 631 640 Universidad de Los Andes
D. WatsonL. A. Clark 1999 The PANAS-X: Manual for the positive and negative affect schedule-expanded form

Comments

Comment on this article

[1] C. ArditoP. BuonoD. CaivanoM. F. CostabileR. Lanzilotti 2014 Investigating and promoting UX practice in industry: An experimental study International Journal of Human-Computer Studies 72 6 542 551 doi: 10.1016/j.ijhcs.2013.10.004

[2] S. Bødker 2006, October When second wave HCI meets third wave challenges In Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles 1 8 ACM

[3] R. J. DavidsonK. R. SchererH. Goldsmith 2003 Handbook of affective sciences Oxford University Press

[4] P. Desmet 2003 Measuring Emotion: Development and Application of an Instrument to Measure Emotional Responses to Products M.A. BlytheK. OverbeekeA.F. MonkP.C. Wright (eds) Funology. Human-Computer Interaction Series 3 Springer Dordrecht doi: 10.1007/1-4020-2967-5_12

[5] D. GoreckyM. SchmittM. LoskyllD. Zühlke 2014, July Human-machine-interaction in the industry 4.0 era In Industrial Informatics (INDIN), 2014 12th IEEE International Conference on 289 294 IEEE doi: 10.1109/INDIN.2014.6945523

[6] M. Hassenzahl 2010 Experience design: Technology for all the right reasons Synthesis Lectures on Human-Centered Informatics 3 1 1 95 doi: 10.2200/S00261ED1V01Y201003HCI008

[7] M. HassenzahlA. Wiklund-EngblomA. BengsS. HägglundS. Diefenbach 2015 Experience-oriented and product-oriented evaluation: psychological need fulfillment, positive affect, and product perception International journal of human-computer interaction 31 8 530 544 doi:10.1080/10447318.2015.1064664

[8] P. W. Jordan 2000 The four pleasures-a framework for pleasures in design In Proceedings of Conference on Pleasure Based Human Factors Design, Groningen The Netherlands Philips Design

[9] E. KaasinenV. RotoJ. HakulinenT. HeimonenJ. P. JokinenH. KarvonenH. Tokkonen 2015 Defining user experience goals to guide the design of industrial systems Behaviour & Information Technology 34 10 976 991 doi: 10.1080/0144929X.2015.1035335

[10] P. KashfiR. FeldtA. NilssonR. B. Svensson 2016, August A Conceptual UX-Aware Model of Requirements In International Conference on Human-Centred Software Engineering 234 245 Springer International Publishing doi: 10.1007/978-3-319-44902-9_15

[11] G. LasaD. JustelA. Retegi 2015 Eyeface: A new multimethod tool to evaluate the perception of conceptual user experiences Computers in Human Behavior 52 359 363 doi: 10.1016/j.chb.2015.06.015

[12] E. L. C. LawP. van SchaikV. Roto 2014 Attitudes towards user experience (UX) measurement International Journal of Human-Computer Studies 72 6 526 541 doi: 10.1016/j.ijhcs.2013.09.006

[13] M. Nagamachi 2002 Kansei engineering as a powerful consumer-oriented technology for product development Applied ergonomics 33 3 289 294 doi: 10.1016/S0003-6870(02)00019-4

[14] Thies Pfeiffer Empowering User Interfaces for Industrie 4.0 5 s.l. : IEEE, 2016, Proceedings of the IEEE 104 986 996 doi: 10.1109/JPROC.2015.2508640

[15] V. RotoE. KaasinenT. HeimonenH. KarvonenJ. P. JokinenP. MannonenT. Kymäläinen 2017, May Utilizing Experience Goals in Design of Industrial Systems In Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems 6993 7004 ACM doi: 10.1145/3025453.3025620

[16] K. M. SheldonA. J. ElliotY. KimT. Kasser 2001 What is satisfying about satisfying events? Testing 10 candidate psychological needs Journal of personality and social psychology 80 2 325 doi: 10.1037/0022-3514.80.2.325

[17] C. Saucken VonR. Gomez 2014 Unified user experience model enabling a more comprehensive understanding of emotional experience design In Proceedings of the 9th International Conference on Design and Emotion: The Colors of Care 631 640 Universidad de Los Andes

[18] D. WatsonL. A. Clark 1999 The PANAS-X: Manual for the positive and negative affect schedule-expanded form

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