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      Evaluating the Human Machine Interface Experience in Industrial Workplaces

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      Proceedings of the 32nd International BCS Human Computer Interaction Conference (HCI)

      Human Computer Interaction Conference

      4 - 6 July 2018

      User experience evaluation, usability, emotions, motivation-goals, HMI, industrial workplaces

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          The new era of the user experience is focused on the hedonic and emotional aspects of the interaction between the user and the machine, beyond the pragmatic vision of the usability analysis. This new approach has become the main goal of many products, interfaces and service designs. However, in the industrial contexts, where Human Machine Interface (HMI) design traditionally has been focused on usability optimization and task efficiency, the user experience has hardly been studied. In the new industrial era, referred as industry 4.0, the connected intelligent systems would need to communicate and cooperate with the humans to improve the quality and productivity. So, the knowledge that user experience discipline can provide is crucial. In view of this situation, this paper presents an evaluation method of the employees’ experience while interacting with the industrial HMIs, in order to optimize the interactive workplaces. As a result, this new framework enables the identification of critical issues on the interaction experience and facilitates the creation of new HMI solutions.

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          Most cited references 17

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          What is satisfying about satisfying events? Testing 10 candidate psychological needs.

          Three studies compared 10 candidate psychological needs in an attempt to determine which are truly most fundamental for humans. Participants described "most satisfying events" within their lives and then rated the salience of each of the 10 candidate needs within these events. Supporting self-determination theory postulates (Ryan & Deci, 2000)--autonomy, competence, and relatedness, were consistently among the top 4 needs, in terms of both their salience and their association with event-related affect. Self-esteem was also important, whereas self-actualization or meaning, physical thriving, popularity or influence, and money-luxury were less important. This basic pattern emerged within three different time frames and within both U.S. and South Korean samples and also within a final study that asked, "What's unsatisfying about unsatisfying events?" Implications for hierarchical theories of needs are discussed.
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            Kansei engineering as a powerful consumer-oriented technology for product development.

            Kansei engineering was founded 30 years ago, as an ergonomics and consumer-oriented technology for producing a new product. When a consumer wants to buy something, he/she will have a kind of feeling and image (kansei in Japanese) in his/her mind. If the consumer's feeling could be implemented in the new product, he/she would be more satisfied with the product. Kansei engineering aims at translation of kansei into the product design field including product mechanical function. This is why it is called the consumer-oriented aspect. There are many products in Japan which have applied kansei engineering. Recently, it has also been applied to construction products as well as to community design.
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                Author and article information

                July 2018
                July 2018
                : 1-5
                Mondragon Unibertsitatea

                Mondragon, Gipuzkoa (Spain)
                Ideko S. Coop

                Elgoibar, Gipuzkoa (Spain)
                © Aranburu et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2018. Belfast, UK.

                This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit

                Proceedings of the 32nd International BCS Human Computer Interaction Conference
                Belfast, UK
                4 - 6 July 2018
                Electronic Workshops in Computing (eWiC)
                Human Computer Interaction Conference
                Product Information: 1477-9358BCS Learning & Development
                Self URI (journal page):
                Electronic Workshops in Computing


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