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      Evaluating Security and Accessibility Trade-off for Visually Impaired Mobile Financial Services Users

      , , ,
      34th British HCI Workshop and Doctoral Consortium (HCI2021-WDC)
      Post-pandemic HCI – Living Digitally
      20th - 21st July 2021
      Security, Usability, Accessibility, Mobile Financial Service, Requirement


            Mobile Financial Services (MFS) has enabled financial services providers to develop new business models to reach a broader customer base cost-effectively, however cybersecurity concerns have slowed down MFS adoption. This is particularly the case for the Visually Impaired (VI), with over 2 billion people globally living with some form of visual impairment. In order to reach the VI with much needed financial services, a solution for addressing MFS security should take into consideration the peculiar needs of this group. This paper examines the security of current accessibility tools and the accessibility of security tools used by VI persons to access MFS to develop a requirement that will facilitate the right level of balance between security and accessibility in MFS for the VI. The paper identified threats and vulnerabilities related to the use of MFS by VI and proposed a set of recommendations on how to address them. Furthermore, requirements were developed to guide MFS developers in ensuring the right trade-off between security and accessibility in MFS. The requirements were then used to evaluate secure accessibility for MFS. The results show that there is a need for MFS providers to incorporate a secured accessibility approach.


            Author and article information

            July 2021
            : 1-5
            [0001]Bournemouth University

            Poole, Dorset, UK
            © Ambore et al. Published by BCS Learning and Development Ltd. Proceedings of the 34th British HCI Workshop and Doctoral Consortium 2021, UK

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            34th British HCI Workshop and Doctoral Consortium
            London, UK
            20th - 21st July 2021
            Electronic Workshops in Computing (eWiC)
            Post-pandemic HCI – Living Digitally
            Product Information: 1477-9358BCS Learning & Development
            Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2021-W5.1
            Self URI (journal page): https://ewic.bcs.org/
            Electronic Workshops in Computing

            Applied computer science,Computer science,Security & Cryptology,Graphics & Multimedia design,General computer science,Human-computer-interaction
            Requirement,Usability,Mobile Financial Service,Security,Accessibility


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