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      Digital mobility services: A population perspective

      , , , , ,
      34th British HCI Conference (HCI2021)
      Post-pandemic HCI – Living Digitally
      20th - 21st July 2021
      Inclusive Design, Digital transport, Digital exclusion, Vulnerable to exclusion groups, Older people, Disabilities


            Digital mobility services have great potential to increase passengers' transportation options, improve their experiences and reduce exclusion. For example, they can facilitate access to information and support, and join transport modes together more seamlessly. However, these advantages will only be available to those who can access and use these services effectively. To facilitate the development of usable and inclusive services, information on the range of potential users' digital interface capabilities, attitudes and current use of digital services is needed. A population-representative survey examining these issues was carried out with 1010 participants in Germany in 2020. As well as self-report questions, it examined basic digital interface competence using simplified paper prototyping. The results are examined in terms of the characteristics of groups that are particularly vulnerable to either digital or transport exclusion. Older people (aged 65+), people with disabilities and people with low levels of education were found to have particularly low levels of digital technology access, use, attitudes and competence. Caution is thus required when rolling out digital mobility services. Non-digital alternatives are needed to ensure an inclusive service. When digital interfaces are used, they need to be designed carefully to be usable by and reassuring to digital novices.


            Author and article information

            July 2021
            July 2021
            : 144-154
            [0001]University of Cambridge

            Cambridge CB2 1PZ

            [0002]Institut für Zukunftsstudien

            und Technologiebewertung

            14129 Berlin, Germany
            [0003]Universitat Politènica de Catalunya

            c/Jordi Girona, 1-3

            08034 Barcelona, Spain
            [0004]Breda University of Applied Sciences

            4817 JS Breda, The Netherlands
            © Goodman-Deane et al. Published by BCS Learning & Development Ltd. Proceedings of the BCS 34th British HCI Conference 2021, UK

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            34th British HCI Conference
            London, UK
            20th - 21st July 2021
            Electronic Workshops in Computing (eWiC)
            Post-pandemic HCI – Living Digitally

            1477-9358 BCS Learning & Development

            Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2021.15
            Self URI (journal page): https://ewic.bcs.org/
            Electronic Workshops in Computing

            Applied computer science,Computer science,Security & Cryptology,Graphics & Multimedia design,General computer science,Human-computer-interaction
            Disabilities,Inclusive Design,Digital transport,Digital exclusion,Vulnerable to exclusion groups,Older people


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