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      Appetite for Disruption: Designing Human-Centred Augmentations to an Online Food Ordering Platform

      Published
      proceedings-article
      Author(s): , , , , ,
      Publication date (Print):
      Conference name: 34th British HCI Conference (HCI2021)
      Conference theme: Post-pandemic HCI – Living Digitally
      Conference date: 20th - 21st July 2021
      Keywords: Digital economy, Human-centred Design, UX design, Food, Health, Design practices, Web augmentation, Service design
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            Abstract

            Online food ordering platforms have changed how many of us purchase takeaway food. They have centralised and streamlined access, providing an opportunity for population-level dietary impact. However, they are currently not human-centred: typically providing limited functionality in support of users' values and dietary considerations; and focused on the provision of food that is broadly characterised as unhealthy. In this paper we explore a redesign of portions of Just Eat, an online takeaway food aggregator, building upon theoretical perspectives from public health. We conducted workshops in 2018 and 2019 to identify user behaviours and motivations then designed a human-centric web augmentation template that could disrupt platform provider behaviours and increase functionality to support users' desires and well-being. We provide a template for lightweight end-user appropriations of food ordering platforms that would enable researchers to explore how health information features could improve individual health and satisfaction, and design guidance for disruptively augmenting existing food ordering platforms (or designing new ones) to enable transparency, personalisation, and self-monitoring to empower users and improve their well-being.

            Content

            Author and article information

            Contributors
            Louis Goffe
            Shruthi Sai Chivukula
            Alex Bowyer
            Simon Bowen
            Austin L. Toombs
            Colin M. Gray
            Conference
            Publication date: July 2021
            Publication date (Print): July 2021
            Pages: 155-167
            Affiliations
            [0001]Open Lab

            Newcastle upon Tyne, UK
            [0002]Purdue University

            West Lafayette, Indiana, US
            Article
            DOI: 10.14236/ewic/HCI2021.16
            SO-VID: ee999a30-3dd6-424c-9417-c264fe2fb06c
            Copyright © © Goffe et al. Published by BCS Learning & Development Ltd. Proceedings of the BCS 34th British HCI Conference 2021, UK
            License:

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            Conference name: 34th British HCI Conference
            Conference acronym: HCI2021
            Conference number: 34
            Conference location: London, UK
            Conference date: 20th - 21st July 2021
            Conference sponsor: Electronic Workshops in Computing (eWiC)
            Conference theme: Post-pandemic HCI – Living Digitally
            History
            Product

            1477-9358 BCS Learning & Development

            Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2021.16
            Self URI (journal page): https://ewic.bcs.org/
            Categories
            Series title: Electronic Workshops in Computing

            ScienceOpen disciplines: Applied computer science,Computer science,Security & Cryptology,Graphics & Multimedia design,General computer science,Human-computer-interaction
            Keywords: Human-centred Design,Web augmentation,Digital economy,UX design,Food,Health,Design practices,Service design

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