+1 Recommend
1 collections

      Celebrating 65 years of The Computer Journal - free-to-read perspectives - bcs.org/tcj65

      • Record: found
      • Abstract: found
      • Conference Proceedings: found
      Is Open Access

      Appropriate Value-based ICTs in support of Frontline Peacekeepers

      , ,
      34th British HCI Conference (HCI2021)
      Post-pandemic HCI – Living Digitally
      20th - 21st July 2021
      Digital Peacekeeping, ICTs for Peace, Military and Civilian Peacekeepers


            This paper reports a mixed methods study with frontline peacekeepers that aimed to explore values in relation to effective peacekeeping and ICTs. A quantitative study and field visit identified that even in peace keeping areas with poor infrastructure there is considerable access to the Internet with ICT in regular and frequent use. 86 civilian and military peacekeepers participated in 11 focus groups that discussed potential ICT improvements and innovations for peacekeeping at a United Nations base. Analysis identified 4 horizontal themes (User Experience, Integration, Connectivity and Privacy) across 3 use contexts (work performance, personal physical safety and well-being). Core values were being safe, maintaining relationships, doing work well and being cared for by their organisation. Recommendations highlight the urgent need to deploy existing apps on everyday ICTs rather than any real requirements for innovation or significant R&D spend.


            Author and article information

            July 2021
            July 2021
            : 168-179
            [0001]University of Sunderland

            Sunderland, SR6 0DD
            © Hall et al. Published by BCS Learning & Development Ltd. Proceedings of the BCS 34th British HCI Conference 2021, UK

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            34th British HCI Conference
            London, UK
            20th - 21st July 2021
            Electronic Workshops in Computing (eWiC)
            Post-pandemic HCI – Living Digitally

            1477-9358 BCS Learning & Development

            Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2021.17
            Self URI (journal page): https://ewic.bcs.org/
            Electronic Workshops in Computing

            Applied computer science,Computer science,Security & Cryptology,Graphics & Multimedia design,General computer science,Human-computer-interaction
            Military and Civilian Peacekeepers,ICTs for Peace,Digital Peacekeeping


            1. et al. (1998). Dimensions in psychological stress in peacekeeping operations. Military Medicine, 163(9), 587-593.

            2. , and (2012). Next steps for value sensitive design. In: Proc. CHI ’12, ACM, 1125-1134.

            3. , et al. (2000). Report of the Panel on United Nations Peace Operations. A/55/305-S/2000/809. New York: United Nations General Assembly.

            4. (2015) Design for the Value of Human Well-Being. In: , , (eds) Handbook of Ethics, Values, and Technological Design. Springer, Dordrecht. [Cross Ref]

            5. , & (Eds.), (2003). The psychology of the peacekeeper: Lessons from the field. Praeger Publishers, Westport, Conn.

            6. , (2010). Design thinking for social innovation. Stanford Social Innovation Review, (Winter). Retrieved from https://ssir.org/articles/entry/design_thinking_for_social_innovation

            7. (2013). The appreciative inquiry model. In , (ed.) Encyclopedia of Management Theory, (Volume 1, pp. 41-44), Sage Publications.

            8. (2003). Considerations When Conducting Psychological Research during Peacekeeping Missions: The Scientist and the Commander. In , & (Eds.), The Psychology of the Peacekeeper. Westport, CT: Praeger, Pp. 11-27.

            9. Communication for Peacebuilding: Practices, Trends and Challenges. (2011). Search for Common Ground with support from USIP.

            10. (2016). More than Fighting for Peace? Conflict Resolution, UN Peacekeeping, and the Role of Training Military Personnel. New York: Springer.

            11. , & (2020). Simulating Peace Operations: New Digital Possibilities for Training and Public Education. Simulation & Gaming, 52(2), 226–242. [Cross Ref]

            12. (2021). A Technology Innovation Model for the United Nations: The “TechNovation Cycle”. UN Unite Paper 2021(1). <https://walterdorn.net/pdf/Tech-Innovation-Model-for-UN_UnitePaper-2021-1_Dorn_2021-01-27.pdf>

            13. (2016). Smart Peacekeeping: Towards Tech-Enabled Operations. IPI, Providing for Peacekeeping No.13.

            14. (2015). Can UN Peacekeeping Enter the Digital Age? Council on Foreign Relations, 2015. Retrieved from http://blogs.cfr.org/cyber/2015/07/02/can-un-peacekeeping-enter-the-digital-age/

            15. et al. (2017). PeaceTech: The Liminal Spaces of Digital Technology in Peacebuilding. International Studies Perspectives 18(1): 4-421.

            16. , , and (2006). Value Sensitive Design and information systems. In and (eds.), Human-computer interaction in management information systems: Foundations, 348-372. Armonk, New York; London, England: M.E. Sharpe.

            17. , (2018). Using technology in fragile, conflict, and violence situations: Five key questions to be answered. Washington, DC: World Bank.

            18. & (2020). Peacekeeping in the shadow of Covid-19 era: Short-term responses and long-term consequences. DIIS Policy Brief. https://www.diis.dk/en/research/peacekeeping-in-the-shadow-of-covid-19-era.

            19. and (1985). Observations from the Sinai. Armed Forces & Society 11:235-248.

            20. , (2011). HCI for peace: a call for constructive action. In: Proceedings of ACM CHI 2011 Conference on Human Factors in Computing Systems, 2011,. pp. 443-452. https://dx.doi.org/10.1145/1978942.1979005

            21. (2019). Why UN Peacekeeping Missions Fail. The Globe Post. https://theglobepost.com/2019/08/01/un-peacekeeping

            22. & (2017). Doing template analysis: a guide to the main components and procedures. In Template analysis for business and management students (pp. 25-46). SAGE Publications Ltd, https://www.doi.org/10.4135/9781473983304

            23. (1943). "A theory of human motivation". Psychological Review. 50 (4): 370–96.

            24. , , (2015). A simplified approach for making human values central to interaction design. Procedia Manuf. 3, 874–881.

            25. MINUSMA Fact Sheet (2013). Supporting political process and helping stabilize Mali. UN Peacekeeping. https://peacekeeping.un.org/en/mission/minusma

            26. (2021). Why UN peacekeeping missions have failed to pacify Africa's hotspots. Mad for Minds. https://www.dw.com/en/why-un-peacekeeping-missions-have-failed-to-pacify-africas-hotspots/a-57767805

            27. , AND . 2013. “Technology and Collective Action: The Effect of Cell Phone Coverage on Political Violence in Africa.” American Political Science Review 107: 207–24.

            28. (2019). The Challenges Faced by U.N. Peacekeeping Missions in Africa. The Strategy Bridge. https://thestrategybridge.org/the-bridge/2019/10/14/the-challenges-faced-by-un-peacekeeping-missions-in-africa

            29. and (2014). An Analysis of Assessment of Peacekeeping Operations. The Korean Journal of Defense Analysis. Vol. 26, No. 3, pp. 389-406.

            30. (2015). UN peacekeeping needs a major technological update. QUARTZ. <https://qz.com/509351/un-peacekeeping-needs-a-major-technological-update/>

            31. (2016). Tech for peace: Facts and figures. SciDevNet. https://www.scidev.net/global/features/tech-for-peace-facts-and-figures.

            32. (2011). Technology as amplifier in international development. Paper presented at the iConference 2011, February 8-11, 2011, Seattle, WA, US.

            33. , , et al. Conclusions of the digital health hub of the Transform Africa Summit (2018): strong government leadership and public-private-partnerships are key prerequisites for sustainable scale up of digital health in Africa. BMC Proc 12, 17 (2018). [Cross Ref]

            34. UN Peacekeeping (2021). What peacekeeping does? <https://peacekeeping.un.org/en>

            35. UNSC. (2013, April 25). Resolution 2100 (2013). http://www.un.org/en/peacekeeping/missions/minusma/documents/mali%20_2100_E_.pdf

            36. (2007). ICT and value sensitive design. The Information Society: Innovation, Legitimacy, Ethics and Democracy in Honor of Professor Jacques Berleur SJ, 67–72.

            37. (2019). Big Data, New Technologies, and Sustainable Peace: Challenges and Opportunities for the UN. Journal of Peacebuilding & Development, 15(1), 122–126. [Cross Ref]

            38. , and (1963). The Mathematical Theory of Communication. Univ. of Illinois Press.

            39. 2015. “Communication Networks and the Transnational Spread of Ethnic Conflict.” Journal of Peace Research 52: 285–96.


            Comment on this article