A Proposed Framework for Developing User-Centred Mobile Healthcare Applications for the Biggest Annual Mass Gathering (Hajj) Post COVID-19

The Hajj pilgrimage being the largest annual mass gathering globally with two to three million participants from over 180 counties, will remain a high priority for diseases surveillance for future epidemics or any other international public health emergencies with rapid scalability. This paper highlights the importance of monitoring mass gatherings during a pandemic and how mHealth applications can reduce the burden on health facilities during a mass gathering and tackle future infectious diseases outbreaks. The paper also highlights the importance of developing a user-centred application when designing for a diverse group of users with a shared purpose. As a result, a framework has been proposed to update the current applications or design and develop future mobile health applications. The framework has been developed based on the rationale and evidence found in the literature.

Content

Author and article information

Contributors

Nowman Islam

Aamir Anwar

Ikram Rehman

Conference

Publication date: July 2021

Publication date (Print): July 2021

Pages: 192-196

Affiliations

[0001]School of Computing & Engineering

University of West London

St. Mary's Road, Ealing, UK

[0002]

Article

DOI: 10.14236/ewic/HCI2021.19

SO-VID: b46706af-aaf5-4103-b237-fe75687da936

License:

This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: 34th British HCI Conference

Conference acronym: HCI2021

Conference number: 34

Conference location: London, UK

Conference date: 20th - 21st July 2021

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: Post-pandemic HCI – Living Digitally

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1477-9358 BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2021.19

Self URI (journal page): https://ewic.bcs.org/

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Comments

Comment on this article

[1] “Coronavirus disease (COVID-19): Mass gatherings.” https://www.who.int/news-room/q-a-detail/coronavirus-disease-covid-19-mass-gatherings (accessed Apr. 23, 2021).

[2] “Muslims and Islam: Key findings in the U.S. and around the world | Pew Research Center.” https://www.pewresearch.org/fact-tank/2017/08/09/muslims-and-islam-key-findings-in-the-u-s-and-around-the-world/ (accessed Apr. 28, 2021).

[3] Z. A. Memish and A. A. Al-Rabeeah, “Public health management of mass gatherings: The saudi arabian experience with MERS-CoV,” Bulletin of the World Health Organization, vol. 91, no. 12. World Health Organization, p. 899, 2013, doi:10.2471/BLT.13.132266.

[4] N. N. Chathappady House, S. Palissery, and H. Sebastian, “Corona Viruses: A Review on SARS, MERS and COVID-19,” Microbiol. Insights, vol. 14, p. 117863612110024, Jan. 2021, doi:10.1177/11786361211002481.

[5] “Mortality Analyses - Johns Hopkins Coronavirus Resource Center.” https://coronavirus.jhu.edu/data/mortality (accessed Apr. 29, 2021).

[6] “A Brief History Of the Hajj - TIME.” http://content.time.com/time/world/article/0,8 599,1864624,00.html (accessed Apr. 28, 2021).

[7] “Hajj 2020: What you need to know about this year’s pilgrimage | Coronavirus pandemic News | Al Jazeera.” https://www.aljazeera.com/news/2020/7/25/ hajj-2020-what-you-need-to-know-about-this-years-pilgrimage (accessed Apr. 29, 2021).

[8] S. Whitelaw, M. A. Mamas, E. Topol, and H. G. C. Van Spall, “Applications of digital technology in COVID-19 pandemic planning and response,” The Lancet Digital Health, vol. 2, no. 8. Elsevier Ltd, pp. e435–e440, Aug. 01, 2020, doi: 10.1016/S2589-7500(20)30142-4.

[9] “Digital Health 2021 | Saudi Arabia | ICLG.” https://iclg.com/practice-areas/digital-health-laws-and-regulations/saudi-arabia (accessed May 07, 2021).

[10] M. Karamiet al., “Public Health Threats in Mass Gatherings: A Systematic Review,” Disaster Medicine and Public Health Preparedness, vol. 13, no. 5–6. Cambridge University Press, pp. 1035–1046, Dec. 01, 2019, doi: 10.1017/dmp.2018.161.

[11] “WHO | Public Health for Mass Gatherings: Key Considerations,” World Health Organization, 2015. Accessed: May 06, 2021. [Online]. Available: http://www.who.int/ihr/publications/WHO_H SE_GCR_2015.5/en/.

[12] M. R. Aldossari, A. Aljoudi, and D. Celentano, “Health issues in the hajj pilgrimage: A literature review,” Eastern Mediterranean Health Journal, vol. 25, no. 10. World Health Organization, pp. 744–753, Oct. 01, 2019, doi:10.26719/2019.25.10.744.

[13] A. Shati, “Mhealth Applications Developed by the Ministry of Health for Public Users in KSA: A Persuasive Systems Design Evaluation,” Heal. Informatics - An Int. J., vol. 9, no. 1, pp. 1–13, 2020, doi:10.5121/hiij.2020.9101.

[14] K. Tschimmel, “Design Thinking as an effective Toolkit,” Action Innov. Innov. from Exp. Barcelona, pp. 1–20, 2012.

[15] “mHealth 2030 Report - ORCHA.” https://orchahealth.com/mhealth-2030-report/ (accessed Jun. 01, 2021).

[16] “What is the framework for innovation? Design Council’s evolved Double Diamond | Design Council.” https://www.designcouncil.org.uk/news-opinion/what-framework-innovation-design-councils-evolved-double-diamond (accessed May 09, 2021).

[17] “Sentiment Analysis turns Customer Reviews into Insights - Vendasta Blog.” https://www.vendasta.com/blog/sentiment-analysis-turns-reviews-into-insights/ (accessed May 09, 2021).

[18] M. Hassounah, H. Raheel, and M. Alhefzi, “Digital response during the COVID-19 pandemic in Saudi Arabia,” Journal of Medical Internet Research, vol. 22, no. 9. JMIR Publications Inc., p. e19338, Sep. 01, 2020, doi: 10.2196/19338.

[19] I. Adaji and J. Vassileva, “Evaluating Persuasive Systems Using the PSD Framework,” undefined, 2016.

[20] WHO Global Observatory for eHealth., MHealth : new horizons for health through mobile technologies. Switzerland: World Health Organization, 2011.

[21] H. Oinas-Kukkonen and M. Harjumaa, “Persuasive Systems Design: Key Issues, Process Model, and System Features,” Commun. Assoc. Inf. Syst., vol. 24, pp. 485–500, 2009, doi:10.17705/1CAIS.02428.

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