Digital Wellbeing for All: Expanding Inclusivity to Embrace Diversity in Socio-Emotional Status

The ubiquity of information and communication technology contributed positively in enhancing lives, mainly in increasing productivity and economic growth, while their impact on life satisfaction and wellbeing has been a hidden cost. Digital media shall empower users to maximise their digital wellbeing, i.e. healthy and regulated relationship with technology. Similar to usability, people differ in their needs to achieve and maintain their digital wellbeing. A technology design shall be inclusive in how it helps users to increase their digital wellbeing and reduce possible harm. Typical inclusivity dimensions in Human-Computer Interaction research include gender, race, physical and cognitive abilities, with the aim of making the product usable by the wider possible user set. However, another range of inclusivity dimensions becomes prominent and that is the diversity in users’ socio-emotional characteristics such as susceptibility to online pressure (technical and social), resilience and others. Such characteristics can be traits, e.g. introversion, or temporal status, e.g. being in a low mood. In this position paper, we are proposing digital wellbeing as a target for an inclusive design where technology designers need to anticipate and reduce the negative impact of their products and services on the wellbeing of users through considering their diverse socio-emotional status.

Content

Author and article information

Contributors

Reem S. Al-Mansoori

Mohammad Naiseh

Dena Al-Thani

Raian Ali

Conference

Publication date: July 2021

Publication date (Print): July 2021

Pages: 256-261

Affiliations

[0001]College of Science and Engineering

Hamad Bin Khalifa University

Doha, Qatar

[0002]School of Electronics and Computer Science

University of Southampton

Southampton, UK

Article

DOI: 10.14236/ewic/HCI2021.27

SO-VID: c780502d-1567-4a3d-bd88-6e934edf5805

License:

This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: 34th British HCI Conference

Conference acronym: HCI2021

Conference number: 34

Conference location: London, UK

Conference date: 20th - 21st July 2021

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: Post-pandemic HCI – Living Digitally

History

Product

1477-9358 BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2021.27

Self URI (journal page): https://ewic.bcs.org/

REFERENCES

J Abascal, and L. Azevedo (2007). “Fundamentals of Inclusive HCI Design”. In C. Stephanidis (Ed.): Universal Access in HCI, Part I, HCII 2007, LNCS 4554, pp. 3–9, 2007. © Springer-Verlag Berlin Heidelberg 2007
M. Altuwairiqi; N. Jiang; R. Ali Problematic Attachment to Social Media: Five Behavioural Archetypes. International Journal Environmental Research And Public Health (2019a), 16, 2136.
M. Altuwairiqi, E. Arden-Close, E. Bolat, L. Vuillier and R. Ali, (2019b). When People are Problematically Attached to Social Media: How Would the Design Matter?. In Proceedings of IEEE International Conference on Systems, Man, and Cybernetics (IEEE SMC 2019), Bari, Italy
A. Alutaybi; J. McAlaney; E. Arden-Close; A. Stefanidis; K. Phalp; R Ali. Fear of Missing Out (FoMO) as Really Lived: Five Classifications and one Ecology. In Proceedings of the 2019 6th International Conference on Behavioral, Economic and Socio-Cultural Computing (BESC), Beijing, China, 28–30 October 2019; Institute of Electrical and Electronics Engineers (IEEE): Miami, FL, USA, 2019; pp. 1–6
L.J. Burklund, N.I. Eisenberger, & M.D. Lieberman (2007). The face of rejection: Rejection sensitivity moderates dorsal anterior cingulate activity to disapproving facial expressions. Social Neuroscience, 2, 238–253.
R. Calvo, D. Peters (2014) Positive Computing: Technology for Wellbeing and Human Potential. The MIT Press. Cambridge, Massachusetts
S. Cham; A. Algashami; M. Aldhayan; J. McAlaney; K. Phalp; M.B. Almourad; R. Ali Digital Addiction: Negative Life Experiences and Potential for Technology-Assisted Solutions. Adv. Intell. Syst. Comput. 2019, 16, 921–931.
E. Churchill (2020). Designing for digital wellbeing. ACM Digital Library. https://interactions.acm.org/archive/view/january-february-2020/designing-for-digital-well-being
R. Coleman, C. Lebbon, P. Clarkson, and S. Keates (2003). From margins to mainstream: why inclusive design is better design. In P. Clarkson (Ed.), Inlusive design: Design for the whole population (pp. 1-25). London: Springer
D. Coyle, C. Linehan, K. Tang, S. Lindley (2012). Interaction design and emotional wellbeing. CHI 2012, May 5–10, 2012, Austin, TX
P. Desmet, and A. Pohlmeyer (2013). Positive Design An Introduction to Design for Subjective Well-Being. International Journal of Design. 7, 5-19
C.N. DeWall, B.J. Bushman (2011). Social acceptance and rejection: the sweet and the bitter. Current Directions in Psychological Science. 20(4), 256-260
C.N. DeWall, J.M. Twenge, B.J. Bushman, C. Im, & K.D. Williams (2010). Acceptance by one differs from acceptance by none: Applying social impact theory to the rejection–aggression link. Social Psychological and Personality Science, 1, 168–174
C. N. DeWall, & B. J. Bushman (2011). Social acceptance and rejection: The sweet and the bitter. Current Directions in Psychological Science, 20(4), 256-260.
S.S. Dickerson, & M.E. Kemeny (2004). Acute stressors and cortisol responses: A theoretical integration and synthesis of laboratory research. Psychological Bulletin, 130, 355–391
S.S. Dickerson, S.L. Gable, M.R. Irwin, N. Aziz, & M.E. Kemeny (2009). Social-evaluative threat and proinflammatory cytokine regulation: An experimental laboratory investigation. Psychological Science, 20, 1237–1244.
S Erete, A Israni, T Dillahunt (2018). “An Intersectional Approach to Designing in the Margins”.
D.E. Gyi, J. Porter, K. Case (2000). Design practice and designing for all. In Human Factors and Ergonomics Society Annual Meeting Proceeding. San Diego, CA, 913-916
A.G. Halberstadt, S.A. Denham, & J.C. Dunsmore (2001). Affective social competence, Social Development; 2001, 10, 79 - 119.
M Hassenzahl(2010) Experience design: Technologu for all the right reasons. Morgan and Claypool Publisher.
A. Heylighen, M. Bianchin (2013). How does inclusive design relate to good design? Designing as a deliberative enterprise, Design Studies. 34 (1), 93-110
J. Himmelsbach, S. Schwarz, C. Gerdenitsch, B. Wais-Zechmann & M. Tscheligi (2019). Do We Care About Diversity in Human Computer Interaction. A Comprehensive Content Analysis on Diversity Dimensions in Research. In: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems – CHI ’19. https://doi.org/https://doi.org/10.1145/3290605.3300720
M. B. Hudson, S. C. Nicolas, M. E. Howser, K. E. Lipsett, I. W. Robinson, L. J. Pope, D. R. Friedman, et al. (2015). Examining how gender and emoticons influence Facebook jealousy. Cyberpsychol. Behav. Soc. Network. 18, 87–92. doi:10.1089/cyber.2014.0129
ISO FDIS 9241-210 (2009). Human-centred design process for interactive systems. ISO.
M Jirotka, B Grimpe, B Stahl., G. Eden, M. Hartswood (2017). Responsible Research and Innovation in the Digital Age. Communications of the ACM. 60, 62-68
S. Keates, J. Clarkson (2003) Countering design exclusion—an introduction to inclusive design. Springer, Heidelberg
K. Widdicks, O. Bates, M. Hazas, and A. Friday (2017). Designing for Digital Wellbeing and its Challenges in Everyday Life. In Proceedings of ACM Conference (Conference’17). ACM, New York, NY, USA, 4 pages. https://doi.org/10.1145/nnnnnnn.nnnnnnn
M.R. Leary (2010). Affiliation, acceptance, and belonging. In S.T. Fiske, D.T. Gilbert & G. Lindzey (Eds.), Handbook of Social Psychology (5th Ed., Vol. 2, pp. 864–897). New York, NY: Wiley
M.R. Leary, R.M. Kowalski, L. Smith, & S. Phillips (2003). Teasing, rejection, and violence: Case studies of the school shootings. Aggressive Behavior, 29, 202–214.
M. Löchtefeld, M. Böhmer and L. Ganev, (2013). AppDetox: helping users with mobile app addiction. Proceedings of the 12th International Conference on Mobile and Ubiquitous Multimedia, Luleå, Sweden. Association for Computing Machinery. Article 43.
R. Luck (2018). Inclusive design and making in practice: Bringing bodily experience into closer contact with making. Design Studies (54). 96-119
C. Marino, G. Gini, A. Vieno, MM Spada (2018). The associations between problematic Facebook use, psychological distress and well-being among adolescents and young adults: A systematic review and meta-analysis. Journal of Affective Disorder. 15 (226), 274-281. doi:10.1016/j.jad.2017.10.007. Epub 2017 Oct 3. PMID: 29024900.
L. Morris (2003). Preface. Inclusive design: design for the whole population. In J. Clarkson, R. Coleman, S. Keates, and C. Lebbon (Eds.). London: Springer-Verlag
K. Onoda, Y. Okamoto, K. Nakashima, H. Nittono, S. Yoshimura, S. Yamawaki, et al. (2010). Does low self–esteem enhance social pain? The relationship between trait self–esteem and anterior cingulate cortex activation induced by ostracism. Social Cognitive & Affective Neuroscience, 5, 385–391
K. Parhomenko (2014). Diagnostic Methods of Socio – Emotional Competence in Children. Third annual international conference (Early childhood care and education). Procedia - Social and Behavioral Sciences 146 329 – 333
S. Y. Park, S. M. Kim, S. Roh, M.-A. Soh, S. H. Lee, H. Kim, Y. S. Lee and D. H. Han, (2016). The effects of a virtual reality treatment program for online gaming addiction. Computer Methods and Programs in Biomedicine, 129, 99-108.
D. Perlgut (2011). Digital Inclusion in the Broadband World: Challenges for Australia.? presented at the Communications Policy and Research Forum, Sydney, November 2011.
U. Persad, P. Langdon, J. Clarkson (2007). Characterising user capabilities to support inclusive design evaluation. Universal Access in the Information Society. 6, 119-135.
D Peters, RA Calvo and RM Ryan (2018). Designing for Motivation, Engagement and Wellbeing in Digital Experience. Front. Psychol. 9:797. doi: 10.3389/fpsyg.2018.00797
G. Riva, R. Banos, C. Botella, B. Wiederhold, A. Gaggiolo (2012). Positive Technology: Using Interactive Technology to Promote Positive Functioning. Cyberpsychology, Behavior and Social Networking. 15, 69-77.
T. Rose (2016). The End of Average: How we Succeed in a World that Values Sameness. San Francisco, CA, HarperOne
R. Rossetti (2006). The seven principles of universal design. Action Magazine. https://www.udll.com/media-room/articles/the-seven-principles-of-universal-design/
L. E. Sherman, A. A Payton., L. M. Hernandez, P. M. Greenfield, & M. Dapretto (2016). The power of the like in adolescence: Effects of peer influence on neural and behavioral responses to social media. Psychological science, 27(7), 1027-1035.
P. P. Verbeek (2005). What things do: Philosophical reflections on technology, agency, and design. (R. P. Crease, Trans.). University Park, PA: Penn State Press.
P. Vorderer, & F. M. Schneider (2017). Social media and ostracism. Ostracism, exclusion, and rejection, 240-257.
K.D. Williams, C.K.T. Cheung, & W. Choi (2000). Cyberostracism: Effects of being ignored over the Internet. Journal of Personality and Social Psychology, 79, 748–762
E.J. Wright, K.M. White, P.L Obst(2018). Facebook False Self-Presentation Behaviors and Negative Mental Health. Cyberpsychology Behaviour and Social Networking. 21(1), 40-49. doi: 10.1089/cyber.2016.0647.

Comments

Comment on this article

[1] J Abascal, and L. Azevedo (2007). “Fundamentals of Inclusive HCI Design”. In C. Stephanidis (Ed.): Universal Access in HCI, Part I, HCII 2007, LNCS 4554, pp. 3–9, 2007. © Springer-Verlag Berlin Heidelberg 2007

[2] M. Altuwairiqi; N. Jiang; R. Ali Problematic Attachment to Social Media: Five Behavioural Archetypes. International Journal Environmental Research And Public Health (2019a), 16, 2136.

[3] M. Altuwairiqi, E. Arden-Close, E. Bolat, L. Vuillier and R. Ali, (2019b). When People are Problematically Attached to Social Media: How Would the Design Matter?. In Proceedings of IEEE International Conference on Systems, Man, and Cybernetics (IEEE SMC 2019), Bari, Italy

[4] A. Alutaybi; J. McAlaney; E. Arden-Close; A. Stefanidis; K. Phalp; R Ali. Fear of Missing Out (FoMO) as Really Lived: Five Classifications and one Ecology. In Proceedings of the 2019 6th International Conference on Behavioral, Economic and Socio-Cultural Computing (BESC), Beijing, China, 28–30 October 2019; Institute of Electrical and Electronics Engineers (IEEE): Miami, FL, USA, 2019; pp. 1–6

[5] L.J. Burklund, N.I. Eisenberger, & M.D. Lieberman (2007). The face of rejection: Rejection sensitivity moderates dorsal anterior cingulate activity to disapproving facial expressions. Social Neuroscience, 2, 238–253.

[6] R. Calvo, D. Peters (2014) Positive Computing: Technology for Wellbeing and Human Potential. The MIT Press. Cambridge, Massachusetts

[7] S. Cham; A. Algashami; M. Aldhayan; J. McAlaney; K. Phalp; M.B. Almourad; R. Ali Digital Addiction: Negative Life Experiences and Potential for Technology-Assisted Solutions. Adv. Intell. Syst. Comput. 2019, 16, 921–931.

[8] E. Churchill (2020). Designing for digital wellbeing. ACM Digital Library. https://interactions.acm.org/archive/view/january-february-2020/designing-for-digital-well-being

[9] R. Coleman, C. Lebbon, P. Clarkson, and S. Keates (2003). From margins to mainstream: why inclusive design is better design. In P. Clarkson (Ed.), Inlusive design: Design for the whole population (pp. 1-25). London: Springer

[10] D. Coyle, C. Linehan, K. Tang, S. Lindley (2012). Interaction design and emotional wellbeing. CHI 2012, May 5–10, 2012, Austin, TX

[11] P. Desmet, and A. Pohlmeyer (2013). Positive Design An Introduction to Design for Subjective Well-Being. International Journal of Design. 7, 5-19

[12] C.N. DeWall, B.J. Bushman (2011). Social acceptance and rejection: the sweet and the bitter. Current Directions in Psychological Science. 20(4), 256-260

[13] C.N. DeWall, J.M. Twenge, B.J. Bushman, C. Im, & K.D. Williams (2010). Acceptance by one differs from acceptance by none: Applying social impact theory to the rejection–aggression link. Social Psychological and Personality Science, 1, 168–174

[14] C. N. DeWall, & B. J. Bushman (2011). Social acceptance and rejection: The sweet and the bitter. Current Directions in Psychological Science, 20(4), 256-260.

[15] S.S. Dickerson, & M.E. Kemeny (2004). Acute stressors and cortisol responses: A theoretical integration and synthesis of laboratory research. Psychological Bulletin, 130, 355–391

[16] S.S. Dickerson, S.L. Gable, M.R. Irwin, N. Aziz, & M.E. Kemeny (2009). Social-evaluative threat and proinflammatory cytokine regulation: An experimental laboratory investigation. Psychological Science, 20, 1237–1244.

[17] S Erete, A Israni, T Dillahunt (2018). “An Intersectional Approach to Designing in the Margins”.

[18] D.E. Gyi, J. Porter, K. Case (2000). Design practice and designing for all. In Human Factors and Ergonomics Society Annual Meeting Proceeding. San Diego, CA, 913-916

[19] A.G. Halberstadt, S.A. Denham, & J.C. Dunsmore (2001). Affective social competence, Social Development; 2001, 10, 79 - 119.

[20] M Hassenzahl(2010) Experience design: Technologu for all the right reasons. Morgan and Claypool Publisher.

[21] A. Heylighen, M. Bianchin (2013). How does inclusive design relate to good design? Designing as a deliberative enterprise, Design Studies. 34 (1), 93-110

[22] J. Himmelsbach, S. Schwarz, C. Gerdenitsch, B. Wais-Zechmann & M. Tscheligi (2019). Do We Care About Diversity in Human Computer Interaction. A Comprehensive Content Analysis on Diversity Dimensions in Research. In: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems – CHI ’19. https://doi.org/https://doi.org/10.1145/3290605.3300720

[23] M. B. Hudson, S. C. Nicolas, M. E. Howser, K. E. Lipsett, I. W. Robinson, L. J. Pope, D. R. Friedman, et al. (2015). Examining how gender and emoticons influence Facebook jealousy. Cyberpsychol. Behav. Soc. Network. 18, 87–92. doi:10.1089/cyber.2014.0129

[24] ISO FDIS 9241-210 (2009). Human-centred design process for interactive systems. ISO.

[25] M Jirotka, B Grimpe, B Stahl., G. Eden, M. Hartswood (2017). Responsible Research and Innovation in the Digital Age. Communications of the ACM. 60, 62-68

[26] S. Keates, J. Clarkson (2003) Countering design exclusion—an introduction to inclusive design. Springer, Heidelberg

[27] K. Widdicks, O. Bates, M. Hazas, and A. Friday (2017). Designing for Digital Wellbeing and its Challenges in Everyday Life. In Proceedings of ACM Conference (Conference’17). ACM, New York, NY, USA, 4 pages. https://doi.org/10.1145/nnnnnnn.nnnnnnn

[28] M.R. Leary (2010). Affiliation, acceptance, and belonging. In S.T. Fiske, D.T. Gilbert & G. Lindzey (Eds.), Handbook of Social Psychology (5th Ed., Vol. 2, pp. 864–897). New York, NY: Wiley

[29] M.R. Leary, R.M. Kowalski, L. Smith, & S. Phillips (2003). Teasing, rejection, and violence: Case studies of the school shootings. Aggressive Behavior, 29, 202–214.

[30] M. Löchtefeld, M. Böhmer and L. Ganev, (2013). AppDetox: helping users with mobile app addiction. Proceedings of the 12th International Conference on Mobile and Ubiquitous Multimedia, Luleå, Sweden. Association for Computing Machinery. Article 43.

[31] R. Luck (2018). Inclusive design and making in practice: Bringing bodily experience into closer contact with making. Design Studies (54). 96-119

[32] C. Marino, G. Gini, A. Vieno, MM Spada (2018). The associations between problematic Facebook use, psychological distress and well-being among adolescents and young adults: A systematic review and meta-analysis. Journal of Affective Disorder. 15 (226), 274-281. doi:10.1016/j.jad.2017.10.007. Epub 2017 Oct 3. PMID: 29024900.

[33] L. Morris (2003). Preface. Inclusive design: design for the whole population. In J. Clarkson, R. Coleman, S. Keates, and C. Lebbon (Eds.). London: Springer-Verlag

[34] K. Onoda, Y. Okamoto, K. Nakashima, H. Nittono, S. Yoshimura, S. Yamawaki, et al. (2010). Does low self–esteem enhance social pain? The relationship between trait self–esteem and anterior cingulate cortex activation induced by ostracism. Social Cognitive & Affective Neuroscience, 5, 385–391

[35] K. Parhomenko (2014). Diagnostic Methods of Socio – Emotional Competence in Children. Third annual international conference (Early childhood care and education). Procedia - Social and Behavioral Sciences 146 329 – 333

[36] S. Y. Park, S. M. Kim, S. Roh, M.-A. Soh, S. H. Lee, H. Kim, Y. S. Lee and D. H. Han, (2016). The effects of a virtual reality treatment program for online gaming addiction. Computer Methods and Programs in Biomedicine, 129, 99-108.

[37] D. Perlgut (2011). Digital Inclusion in the Broadband World: Challenges for Australia.? presented at the Communications Policy and Research Forum, Sydney, November 2011.

[38] U. Persad, P. Langdon, J. Clarkson (2007). Characterising user capabilities to support inclusive design evaluation. Universal Access in the Information Society. 6, 119-135.

[39] D Peters, RA Calvo and RM Ryan (2018). Designing for Motivation, Engagement and Wellbeing in Digital Experience. Front. Psychol. 9:797. doi: 10.3389/fpsyg.2018.00797

[40] G. Riva, R. Banos, C. Botella, B. Wiederhold, A. Gaggiolo (2012). Positive Technology: Using Interactive Technology to Promote Positive Functioning. Cyberpsychology, Behavior and Social Networking. 15, 69-77.

[41] T. Rose (2016). The End of Average: How we Succeed in a World that Values Sameness. San Francisco, CA, HarperOne

[42] R. Rossetti (2006). The seven principles of universal design. Action Magazine. https://www.udll.com/media-room/articles/the-seven-principles-of-universal-design/

[43] L. E. Sherman, A. A Payton., L. M. Hernandez, P. M. Greenfield, & M. Dapretto (2016). The power of the like in adolescence: Effects of peer influence on neural and behavioral responses to social media. Psychological science, 27(7), 1027-1035.

[44] P. P. Verbeek (2005). What things do: Philosophical reflections on technology, agency, and design. (R. P. Crease, Trans.). University Park, PA: Penn State Press.

[45] P. Vorderer, & F. M. Schneider (2017). Social media and ostracism. Ostracism, exclusion, and rejection, 240-257.

[46] K.D. Williams, C.K.T. Cheung, & W. Choi (2000). Cyberostracism: Effects of being ignored over the Internet. Journal of Personality and Social Psychology, 79, 748–762

[47] E.J. Wright, K.M. White, P.L Obst(2018). Facebook False Self-Presentation Behaviors and Negative Mental Health. Cyberpsychology Behaviour and Social Networking. 21(1), 40-49. doi: 10.1089/cyber.2016.0647.

Studying business & IT? Drive your professional career forwards with BCS books - for a 20% discount click here: shop.bcs.org