“He’s adorable and I want to take him home”. Trust Perceptions Before and After First-Time Encounters with Social Robots

For users who have not interacted with a robot their perceptions are shaped by society, inculturation, and popular media. With the steady increase of robots in workplaces, during consumer encounters, and increasingly in the home, research is required to explore user perceptions of human-robot interaction and trust. This position paper aims to investigate trust between adults who have not previously interacted with a social robot, and Softbank Robotics’ Nao, before, during, and after an encounter. A novel insight from our study revealed that a negative portrait of robots does not decrease trust levels.

Content

Author and article information

Contributors

Emilia Sobolewska

Nicholas Vanderschantz

Francesca Bitcon

Conference

Publication date: July 2021

Publication date (Print): July 2021

Pages: 324-328

Affiliations

[0001]School of Computing

Edinburgh Napier University

[0002]Department of Computer Science

University of Waikato

Article

DOI: 10.14236/ewic/HCI2021.35

SO-VID: 93cdedf3-e67b-494e-ac8f-0b56c321bb19

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This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: 34th British HCI Conference

Conference acronym: HCI2021

Conference number: 34

Conference location: London, UK

Conference date: 20th - 21st July 2021

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: Post-pandemic HCI – Living Digitally

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1477-9358 BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2021.35

Self URI (journal page): https://ewic.bcs.org/

REFERENCES

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Comments

Comment on this article

[1] V. Lotz, S. Himmel, & M. Ziefle (2019). You’re my mate–acceptance factors for human-robot collaboration in industry. In International Conference on Competitive Manufacturing, Stellenbosch, South Africa (p. 10).

[2] J. Kildal, A. Tellaeche, I. Fernández, & I. Maurtua (2018). Potential users' key concerns and expectations for the adoption of cobots. Procedia CIRP, 72, 21-26.

[3] S. El Zaatari, M. Marei, W. Li, & Z. Usman (2019). Cobot programming for collaborative industrial tasks: an overview. Robotics and Autonomous Systems, 116, 162-180.

[4] J. B. Rotter (1967). A new scale for the measurement of interpersonal trust 1. Journal of personality, 35(4), 651-665.

[5] K. E. Schaefer, J. Y. Chen, J. L. Szalma, & P. A. Hancock (2016). A meta-analysis of factors influencing the development of trust in automation: Implications for understanding autonomy in future systems. Human factors, 58(3), 377-400.

[6] D. R. Billings, K. E. Schaefer, J. Y. Chen, & P. A. Hancock (2012, March). Human-robot interaction: developing trust in robots. In Proceedings of the seventh annual ACM/IEEE international conference on Human-Robot Interaction (pp. 109-110).

[7] T. Sanders, A. Kaplan, R. Koch, M. Schwartz, & P. A. Hancock (2019). The relationship between trust and use choice in human-robot interaction. Human factors, 61(4), 614-626.

[8] K. A. Hoff, & M. Bashir (2015). Trust in automation: Integrating empirical evidence on factors that influence trust. Human factors, 57(3), 407-434.

[9] S. Marsh, & M. R. Dibben (2003). The role of trust in information science and technology. Annual Review of Information Science and Technology, 37(1), 465-498.

[10] D. H. Mcknight, M. Carter, J. B. Thatcher, & P. F. Clay (2011). Trust in a specific technology: An investigation of its components and measures. ACM Transactions on management information systems (TMIS), 2(2), 1-25.

[11] J. R. Dunn, & M. E. Schweitzer (2005). Feeling and believing: the influence of emotion on trust. Journal of personality and social psychology, 88(5), 736.

[12] I. P. Tussyadiah, F. J. Zach, & J. Wang (2020). Do travelers trust intelligent service robots?. Annals of Tourism Research, 81(C).

[13] D. L. Recio, L. M. Segura, E. M. Segura, & A. Waern (2013, March). The NAO models for the elderly. In 2013 8th ACM/IEEE international conference on human-robot interaction (HRI) (pp. 187-188). IEEE.

[14] R. Andreasson, B. Alenljung, E. Billing, & R Lowe. (2018). Affective touch in human-robot interaction: conveying emotion to the Nao robot. International Journal of Social Robotics, 10(4), 473-491.

[15] A. Rosi, M. Dall’Asta, F. Brighenti, D. Del Rio, E. Volta, I. Baroni, ... & F. Scazzina (2016). The use of new technologies for nutritional education in primary schools: a pilot study. Public Health, 140, 50-55.

[16] A. Ioannou, & A. Andreva (2019, September). Play and Learn with an Intelligent Robot: Enhancing the Therapy of Hearing-Impaired Children. In IFIP Conference on Human-Computer Interaction (pp. 436-452). Springer, Cham.

[17] T. Fong, I. Nourbakhsh, & K. Dautenhahn (2003). A survey of socially interactive robots. Robotics and autonomous systems, 42(3-4), 143-166.

[18] J. Fink (2012, October). Anthropomorphism and human likeness in the design of robots and human-robot interaction. In International Conference on Social Robotics (pp. 199-208). Springer, Berlin, Heidelberg.

[19] J. Goetz, S. Kiesler, & A. Powers (2003, November). Matching robot appearance and behavior to tasks to improve human-robot cooperation. In The 12th IEEE International Workshop on Robot and Human Interactive Communication, 2003. Proceedings. ROMAN 2003. (pp. 55-60). IEEE.

[20] K. E. Schaefer (2016). Measuring trust in human robot interactions: Development of the “trust perception scale-HRI”. In Robust Intelligence and Trust in Autonomous Systems (pp. 191-218). Springer, Boston, MA.

[21] C. Bartneck, D. Kulić, E. Croft, & S. Zoghbi (2009). Measurement instruments for the anthropomorphism, animacy, likeability, perceived intelligence, and perceived safety of robots. International journal of social robotics, 1(1), 71-81.

[22] T. L. Sanders, K. MacArthur, W. Volante, G. Hancock, T. MacGillivray, W. Shugars, & P. A. Hancock (2017, September). Trust and prior experience in human-robot interaction. In Proceedings of the human factors and ergonomics society annual meeting (Vol. 61, No. 1, pp. 1809-1813). Sage CA: Los Angeles, CA: SAGE Publications

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