User Engagement and Collaboration in the Next Generation Academic Libraries.

The dynamic progress in computing technology is driving the change towards a more centralised and connected society. The technology revolution has transformed cities into smart cities together with all the components. Various studies have shown an interdependence between the quality of life of citizens of smart cities and their level of education. It has been proved that Librarie's access can improve citizens' quality of life and has an essential part in people's education. Traditional libraries improve their services and adapt to the users' expectations using a push strategy, which focuses on predicting user expectations by improving library operations and information system functionality. However, the prediction is not always in line with reality when users are exposed to the most recent technology or forced to change by external forces such as COVID 19 outbreak. Intensive research on smart libraries and how automation can be implemented to support the activities of libraries is available from different backgrounds. The proposed research investigates how the next generation of academic libraries would improve user collaboration using a pull strategy method based on design thinking and a user-centered approach. The proposed research consists of field investigation on users' view in the University of West London library regarding user collaboration and using the survey findings to propose a solution. This paper includes a brief literature review on this topic with findings from previous studies and their limitations and proposed a methodology for collecting and analyzing the data.

Content

Author and article information

Contributors

Parisa Saadati

Elena Pricope

Jose Abdelnour-Nocera

Conference

Publication date: July 2021

Publication date (Print): July 2021

Pages: 343-347

Affiliations

[0001]University of West London

London W5 5RF

Article

DOI: 10.14236/ewic/HCI2021.37

SO-VID: 2f6a2040-0926-4cfc-81bb-32752e03a57c

License:

This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: 34th British HCI Conference

Conference acronym: HCI2021

Conference number: 34

Conference location: London, UK

Conference date: 20th - 21st July 2021

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: Post-pandemic HCI – Living Digitally

History

Product

1477-9358 BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2021.37

Self URI (journal page): https://ewic.bcs.org/

REFERENCES

K. Butler and J. Byrd, 2016. Research Consultation Assessment: Perceptions of Students and Librarians. The Journal of Academic Librarianship, 42(1), pp.83-86.
A. Chhatwal and P. Mahajan, 2015. CROWDSOURCING IN LIBRARIES: AN OPERATIONAL FRAMEWORK. International Journal of Digital Library Services, 5(3), pp.54-58.
J. Chow (2019). Realising the potential of user surveys for improving academic libraries: The case of St John's College, Cambridge. Journal of Librarianship and Information Science. 51 (3), 689-701.
S. De and V. Vijayakumaran, 2019. A Brief Study on Enhancing Quality of Enterprise Applications using Design Thinking. International Journal of Education and Management Engineering, 9(5), pp.26-38.
P. Ghosh, T. R. Mahesh (2015). Smart City: Concept and Challenges. IJAETS. 1 (1), 25-27. Hexa Research. 2017. Library Management Software Market Size, 2014-2024 | Industry Report. [online] Available at: https://www.hexaresearch.com/research-report/library-management-software-market [Accessed 23 January 2021].
J. Howe, 2006. The rise of crowdsourcing. Wired Magazine, 14 (6). URL http://www.wired.com/wired/archive/14.06/crowds.h tml . [Accessed 25 January 202]
A. Islam, N. K. Agarwal, M. Ikeda (2015). Conceptualizing value co-creation for service innovation in academic libraries. Business Information Review. 32 (1), 42-52.
D. Leorke, D. Wyatt and S. McQuire, 2018. "More than just a library": Public libraries in the 'smart city'. City, Culture and Society, 15, pp.37-44.
P. Neirotti, A. De Marco, A. Cagliano, G. Mangano and F. Scorrano, 2014. Current trends in Smart City initiatives: Some stylised facts. Cities, 38, pp.25-36.
J. Nelson, 2016. Becoming a lean library. 1st ed. London: Elsevier Ltd., 29-37.
L. Onnasch, C. D. Wickens, H. Li, D. Manzey (2014). Human Performance Consequences of Stages and Levels of Automation: An Integrated Meta-Analysis. Human Factors. 56 (3), 476-488.
L. V. Ortiz-Fournier, E. Marquez, F. R. Flores, J. C. Rivera-Vazquez and P. A. Colon (2010). Integrating educational institutions to produce intellectual capital for sustainability in Caguas, Puerto Rico. Knowledge Management Research & Practice . 8 (1), 203-215.
A. Ozeer, Y. Sungkur, and S.D. Nagowah (2019). 'Turning a Traditional Library into a Smart Library', Amity University Dubai, UAE, 11-12 December, 2016, pp. 352-357.
J. Schöpfel (2018). Smart Libraries. Infrastructures. 3 (43), 2-11.
Veeresh Pujari Snehalatha, Dr. Baswaraj Gadgay. (2018). Smart Library System Using IoT. International Journal for Research in Applied Science & Engineering Technology. 6 (7), 471-476.
M. Tatasciore, V. Bowden, T. Visser, S. Michailovs and S. Loft, 2019. The Benefits and Costs of Low and High Degree of Automation. Human Factors: The Journal of the Human Factors and Ergonomics Society, 62(6), pp.874-896.
M. Wojciechowska, 2021. Trust as a factor in building cognitive social capital among library workers and users. Implications for library managers. The Journal of Academic Librarianship, 47(1), p.102300.

Comments

Comment on this article

[1] K. Butler and J. Byrd, 2016. Research Consultation Assessment: Perceptions of Students and Librarians. The Journal of Academic Librarianship, 42(1), pp.83-86.

[2] A. Chhatwal and P. Mahajan, 2015. CROWDSOURCING IN LIBRARIES: AN OPERATIONAL FRAMEWORK. International Journal of Digital Library Services, 5(3), pp.54-58.

[3] J. Chow (2019). Realising the potential of user surveys for improving academic libraries: The case of St John's College, Cambridge. Journal of Librarianship and Information Science. 51 (3), 689-701.

[4] S. De and V. Vijayakumaran, 2019. A Brief Study on Enhancing Quality of Enterprise Applications using Design Thinking. International Journal of Education and Management Engineering, 9(5), pp.26-38.

[5] P. Ghosh, T. R. Mahesh (2015). Smart City: Concept and Challenges. IJAETS. 1 (1), 25-27. Hexa Research. 2017. Library Management Software Market Size, 2014-2024 | Industry Report. [online] Available at: https://www.hexaresearch.com/research-report/library-management-software-market [Accessed 23 January 2021].

[6] J. Howe, 2006. The rise of crowdsourcing. Wired Magazine, 14 (6). URL http://www.wired.com/wired/archive/14.06/crowds.h tml . [Accessed 25 January 202]

[7] A. Islam, N. K. Agarwal, M. Ikeda (2015). Conceptualizing value co-creation for service innovation in academic libraries. Business Information Review. 32 (1), 42-52.

[8] D. Leorke, D. Wyatt and S. McQuire, 2018. "More than just a library": Public libraries in the 'smart city'. City, Culture and Society, 15, pp.37-44.

[9] P. Neirotti, A. De Marco, A. Cagliano, G. Mangano and F. Scorrano, 2014. Current trends in Smart City initiatives: Some stylised facts. Cities, 38, pp.25-36.

[10] J. Nelson, 2016. Becoming a lean library. 1st ed. London: Elsevier Ltd., 29-37.

[11] L. Onnasch, C. D. Wickens, H. Li, D. Manzey (2014). Human Performance Consequences of Stages and Levels of Automation: An Integrated Meta-Analysis. Human Factors. 56 (3), 476-488.

[12] L. V. Ortiz-Fournier, E. Marquez, F. R. Flores, J. C. Rivera-Vazquez and P. A. Colon (2010). Integrating educational institutions to produce intellectual capital for sustainability in Caguas, Puerto Rico. Knowledge Management Research & Practice . 8 (1), 203-215.

[13] A. Ozeer, Y. Sungkur, and S.D. Nagowah (2019). 'Turning a Traditional Library into a Smart Library', Amity University Dubai, UAE, 11-12 December, 2016, pp. 352-357.

[14] J. Schöpfel (2018). Smart Libraries. Infrastructures. 3 (43), 2-11.

[15] Veeresh Pujari Snehalatha, Dr. Baswaraj Gadgay. (2018). Smart Library System Using IoT. International Journal for Research in Applied Science & Engineering Technology. 6 (7), 471-476.

[16] M. Tatasciore, V. Bowden, T. Visser, S. Michailovs and S. Loft, 2019. The Benefits and Costs of Low and High Degree of Automation. Human Factors: The Journal of the Human Factors and Ergonomics Society, 62(6), pp.874-896.

[17] M. Wojciechowska, 2021. Trust as a factor in building cognitive social capital among library workers and users. Implications for library managers. The Journal of Academic Librarianship, 47(1), p.102300.

Studying business & IT? Drive your professional career forwards with BCS books - for a 20% discount click here: shop.bcs.org