Quality assessment and user experience analysis of digital health apps

This paper provides an overview of research conducted in the area of digital health app (DHA) evaluation focusing on user experience (UX) assessment. A literature review of existing evaluation frameworks has been conducted. Furthermore, in collaboration with ‘The Organisation for the Review of Care and Health Applications’ (ORCHA - a digital health app compliance company), a unique dataset comprising of quality assessment data for 2053 DHAs has been acquired. Using available literature and data science techniques on the ORCHA dataset, this research aims to derive new insights into the quality assessment process as well as new mobile UX knowledge and UX assessment tools.

Content

Author and article information

Contributors

Maciej Hyzy

Raymond Bond

Maurice Maurice

Lu Bai

Simon Leigh

Conference

Publication date: July 2022

Publication date (Print): July 2022

Pages: 1-2

Affiliations

[0001]School of Computing, Ulster University, Newtownabbey

BT37 0QB, UK

[0002]ORCHA, Sci-Tech Daresbury, Vanguard House, Keckwick Lane, Daresbury WA4 4AB

Article

DOI: 10.14236/ewic/HCI2022.56

SO-VID: 2dab5556-bd52-4484-9a9f-71812627e4ec

License:

This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: 35th International BCS Human-Computer Interaction Conference

Conference acronym: HCI2022

Conference number: 35

Conference location: Keele, Staffordshire

Conference date: July 11th to 13th, 2022

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: Towards a Human-Centred Digital Society

History

Product

1477-9358 BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2022.56

Self URI (journal page): https://ewic.bcs.org/

REFERENCES

[[1]] “Digital health apps balloon to more than 350,000 available on the market, according to IQVIA report | MobiHealthNews.” https://www.mobihealthnews.com/news/digital-health-apps-balloon-more-350000-available-market-according-iqvia-report (accessed Mar. 18, 2022).
[[2]] S. Leigh et al., “Web-based internet searches for digital health products in the United Kingdom before and during the COVID-19 pandemic: a time-series analysis using app libraries from the Organisation for the Review of Care and Health Applications (ORCHA),” BMJ Open, vol. 11, no. 10, p. e053891, Oct. 2021, doi: 10.1136/BMJOPEN-2021-053891.
[[3]] M. Hensher et al., “Scoping review: Development and assessment of evaluation frameworks of mobile health apps for recommendations to consumers,” Journal of the American Medical Informatics Association, vol. 28, no. 6, pp. 1318–1329, Jun. 2021, doi: 10.1093/JAMIA/OCAB041.
[[4]] P. Henson, G. David, K. Albright, and J. Torous, “Deriving a practical framework for the evaluation of health apps,” The Lancet Digital Health, vol. 1, no. 2, pp. e52–e54, Jun. 2019, doi: 10.1016/S2589-7500(19)30013-5/ATTACHMENT/A19A88BB-16A5-40CC-B266-5595ED726F5C/MMC1.PDF.
[[5]] S. Lagan, L. Sandler, and J. Torous, “Evaluating evaluation frameworks: a scoping review of frameworks for assessing health apps,” BMJ Open, vol. 11, p. 47001, 2021, doi: 10.1136/bmjopen-2020-047001.
[[6]] Hunt Sophie, “Review Documentation - Review Development & Resources | Exte.” https://confluence.external-share.com/content/b6055aac-83e4-4947-be0e-ebb8c39559ef (accessed Mar. 13, 2022).
[[7]] “Overview | Evidence standards framework for digital health technologies | Guidance | NICE,” 2018. https://www.nice.org.uk/corporate/ecd7 (accessed Nov. 06, 2021).

Comments

Comment on this article

[1] [[1]] “Digital health apps balloon to more than 350,000 available on the market, according to IQVIA report | MobiHealthNews.” https://www.mobihealthnews.com/news/digital-health-apps-balloon-more-350000-available-market-according-iqvia-report (accessed Mar. 18, 2022).

[2] [[2]] S. Leigh et al., “Web-based internet searches for digital health products in the United Kingdom before and during the COVID-19 pandemic: a time-series analysis using app libraries from the Organisation for the Review of Care and Health Applications (ORCHA),” BMJ Open, vol. 11, no. 10, p. e053891, Oct. 2021, doi: 10.1136/BMJOPEN-2021-053891.

[3] [[3]] M. Hensher et al., “Scoping review: Development and assessment of evaluation frameworks of mobile health apps for recommendations to consumers,” Journal of the American Medical Informatics Association, vol. 28, no. 6, pp. 1318–1329, Jun. 2021, doi: 10.1093/JAMIA/OCAB041.

[4] [[4]] P. Henson, G. David, K. Albright, and J. Torous, “Deriving a practical framework for the evaluation of health apps,” The Lancet Digital Health, vol. 1, no. 2, pp. e52–e54, Jun. 2019, doi: 10.1016/S2589-7500(19)30013-5/ATTACHMENT/A19A88BB-16A5-40CC-B266-5595ED726F5C/MMC1.PDF.

[5] [[5]] S. Lagan, L. Sandler, and J. Torous, “Evaluating evaluation frameworks: a scoping review of frameworks for assessing health apps,” BMJ Open, vol. 11, p. 47001, 2021, doi: 10.1136/bmjopen-2020-047001.

[6] [[6]] Hunt Sophie, “Review Documentation - Review Development & Resources | Exte.” https://confluence.external-share.com/content/b6055aac-83e4-4947-be0e-ebb8c39559ef (accessed Mar. 13, 2022).

[7] [[7]] “Overview | Evidence standards framework for digital health technologies | Guidance | NICE,” 2018. https://www.nice.org.uk/corporate/ecd7 (accessed Nov. 06, 2021).

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