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      Making the Gig Economy Work for Workers: An Exploration of Freelancing Platforms

      Proceedings of the 33rd International BCS Human Computer Interaction Conference (BCS HCI 2020)
      Human Computer Interaction
      6 July 2020
      Gig economy, Freelancing platforms, Work autonomy, Flexible work


            Freelancing platforms, such as Upwork and Fiverr, have enabled virtual spaces for freelancers to advertise, deliver, and charge for their services worldwide with reduced uncertainty. However, freelancing platforms, like other types of gig work, present challenges for workers such as opaque regulations, ranking systems, and power imbalances that can negatively impact workers' experiences. While research in the gig economy has gained more attention recently, most studies have looked at mainstream platforms, such as Uber, leaving other types of gig work underexplored. Therefore, my PhD will use qualitative and co-design methods to expand the understanding of freelancing platforms' issues and provide design recommendations for improving freelancers' working experiences.


            Author and article information

            July 2020
            July 2020
            : 55-57
            [0001]Northumbria University Social Computing,

            Newcastle upon Tyne, UK
            © Vega. Published by BCS Learning & Development. Proceedings of the BCS HCI Doctoral Consortium 2020. Keele University, UK

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            Proceedings of the 33rd International BCS Human Computer Interaction Conference
            BCS HCI 2020
            Keele University, UK
            6 July 2020
            Electronic Workshops in Computing (eWiC)
            Human Computer Interaction
            Product Information: 1477-9358BCS Learning & Development
            Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI20DC.13
            Self URI (journal page): https://ewic.bcs.org/
            Electronic Workshops in Computing

            Applied computer science,Computer science,Security & Cryptology,Graphics & Multimedia design,General computer science,Human-computer-interaction
            Freelancing platforms,Work autonomy,Flexible work,Gig economy


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