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      Making the Gig Economy Work for Workers: An Exploration of Freelancing Platforms

      Proceedings of the 33rd International BCS Human Computer Interaction Conference (BCS HCI 2020)

      Human Computer Interaction

      6 July 2020

      Gig economy, Freelancing platforms, Work autonomy, Flexible work

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          There is no author summary for this article yet. Authors can add summaries to their articles on ScienceOpen to make them more accessible to a non-specialist audience.

          Abstract

          Freelancing platforms, such as Upwork and Fiverr, have enabled virtual spaces for freelancers to advertise, deliver, and charge for their services worldwide with reduced uncertainty. However, freelancing platforms, like other types of gig work, present challenges for workers such as opaque regulations, ranking systems, and power imbalances that can negatively impact workers' experiences. While research in the gig economy has gained more attention recently, most studies have looked at mainstream platforms, such as Uber, leaving other types of gig work underexplored. Therefore, my PhD will use qualitative and co-design methods to expand the understanding of freelancing platforms' issues and provide design recommendations for improving freelancers' working experiences.

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          Most cited references 22

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          Being a turker

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            The sharing economy and digital platforms: A review and research agenda

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              Uber Happy? Work and Well-being in the “Gig Economy”

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                Author and article information

                Contributors
                Conference
                July 2020
                July 2020
                : 55-57
                Affiliations
                Northumbria University Social Computing,

                Newcastle upon Tyne, UK
                Article
                10.14236/ewic/HCI20DC.13
                © Vega. Published by BCS Learning & Development. Proceedings of the BCS HCI Doctoral Consortium 2020. Keele University, UK

                This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

                Proceedings of the 33rd International BCS Human Computer Interaction Conference
                BCS HCI 2020
                33
                Keele University, UK
                6 July 2020
                Electronic Workshops in Computing (eWiC)
                Human Computer Interaction
                Product
                Product Information: 1477-9358BCS Learning & Development
                Self URI (journal page): https://ewic.bcs.org/
                Categories
                Electronic Workshops in Computing

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