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      Experiencing the Tool without Experiencing the Pain: Concepts for an Experiential User Guide

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      9th Bi-annual International Conference on Naturalistic Decision Making (NDM9) (NDM)

      Naturalistic Decision Making (NDM9)

      23 - 26 June 2009

      software user guide, experiential learning

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            Abstract

            Motivation – Intelligent software tools face substantial obstacles to adoption, because of their complexity and lack of transparency. Research Approach – We describe the Experiential User Guide for intelligent software systems, which aims to compress critical challenges users discover along the pathway to expertise. Design – The EUG uses vignettes to illustrate learning challenges, employing examples of how the tool can be used successfully, and examples of its limitations, boundary conditions, and the common errors made by users of the tool. Research limitations/Implications . The EUG focuses on advanced concepts of operation, as these are areas that can especially benefit from experiential training. Originality/Value – The EUG shows how software is used in situ , rather than the more typical toolcentered approach describing the different functions of the software system. Take away message – The EUG is a new approach to help users of intelligent software tools become experts faster and more systematically.

            Content

            Author and article information

            Contributors
            Conference
            June 2009
            June 2009
            : 105-112
            Affiliations
            [0001]Applied Research Associates, Inc.
            Article
            10.14236/ewic/NDM2009.10
            d7eeacc9-24b4-4be5-86f5-069d1d4a5689
            © Shane T. Mueller et al. Published by BCS Learning and Development Ltd. 9th Bi-annual International Conference on Naturalistic Decision Making (NDM9), BCS London

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            9th Bi-annual International Conference on Naturalistic Decision Making (NDM9)
            NDM
            9
            BCS London
            23 - 26 June 2009
            Electronic Workshops in Computing (eWiC)
            Naturalistic Decision Making (NDM9)
            Product
            Product Information: 1477-9358BCS Learning & Development
            Self URI (journal page): https://ewic.bcs.org/
            Categories
            Electronic Workshops in Computing

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