Evaluation of Medication System Interface

Abstract

Motivation – Development of a quantitative method for identification of interface design flaws. Research approach – Cognitive task analysis and fault analysis methodology were used to design a tool to capture expert user’s experience with the interface. Findings/Design – Experienced users provided estimates of failure rates for each point in the fault tree. We found the need for numerous work-arounds impacted the time required for processing medications, making the interface under study inefficient. The method identified specific steps in the process of using the interface where re-design could improve efficiency. Originality/Value – This method can be used during system development, system selection or post deployment assessment of problematic systems. Take away message – This methodology provides an accessible method of quantifying error rates in specific components of the interface.

Contributors

James Shanteau

M.S., ARNP Alleene M. Pingenot

James D. F. Pingenot

Conference

Publication date: June 2009

Publication date (Print): June 2009

Pages: 160-165

Affiliations

Kansas State University, USA

California State University, Stanislaus, USA

University of Washington, USA

Article

DOI: 10.14236/ewic/NDM2009.15

Copyright statement: © James Shanteau et al. Published by BCS Learning and Development Ltd. 9th Bi-annual International Conference on Naturalistic Decision Making (NDM9), BCS London

License:

This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: 9th Bi-annual International Conference on Naturalistic Decision Making (NDM9)

Conference acronym: NDM

Conference number: 9

Conference location: BCS London

Conference date: 23 - 26 June 2009

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: Naturalistic Decision Making (NDM9)

Product

Product Information: 1477-9358BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/NDM2009.15

Self URI (journal page): https://ewic.bcs.org/

Categories

Series title: Electronic Workshops in Computing