Motivation – appears to have been very little research into the decision making, situation awareness and communication skills required to manage critical incidents which have to be resolved by teleconference. Research approach – task analysis methods including interviews with subject matter experts. Research limitations/ implications – this is a new project and only the background, rationale and first stage of development are presented. Originality/ Value – Non-technical skills framework for TCIM (Teleconference Critical Incident Management) provides a curriculum for training, the basis for an assessment and feedback tool and a method for incident analysis. Take away message – non-technical frameworks of cognitive and social skills can be adapted for teleconference decision making.