Critical Incident Management by Teleconference: Identifying Non-Technical Skills

Abstract

Motivation – appears to have been very little research into the decision making, situation awareness and communication skills required to manage critical incidents which have to be resolved by teleconference. Research approach – task analysis methods including interviews with subject matter experts. Research limitations/ implications – this is a new project and only the background, rationale and first stage of development are presented. Originality/ Value – Non-technical skills framework for TCIM (Teleconference Critical Incident Management) provides a curriculum for training, the basis for an assessment and feedback tool and a method for incident analysis. Take away message – non-technical frameworks of cognitive and social skills can be adapted for teleconference decision making.

Contributors

John Tripp

Rhona Flin

Conference

Publication date: June 2009

Publication date (Print): June 2009

Pages: 187-188

Affiliations

Morgan Stanley

University of Aberdeen

Article

DOI: 10.14236/ewic/NDM2009.19

Copyright statement: © Graham Coull et al. Published by BCS Learning and Development Ltd. 9th Bi-annual International Conference on Naturalistic Decision Making (NDM9), BCS London

License:

This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: 9th Bi-annual International Conference on Naturalistic Decision Making (NDM9)

Conference acronym: NDM

Conference number: 9

Conference location: BCS London

Conference date: 23 - 26 June 2009

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: Naturalistic Decision Making (NDM9)

Product

Product Information: 1477-9358BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/NDM2009.19

Self URI (journal page): https://ewic.bcs.org/

Categories

Series title: Electronic Workshops in Computing