Graham Coull , John Tripp , Michael Davies , Rhona Flin
June 2009
9th Bi-annual International Conference on Naturalistic Decision Making (NDM9) (NDM)
Naturalistic Decision Making (NDM9)
23 - 26 June 2009
Motivation – appears to have been very little research into the decision making, situation awareness and communication skills required to manage critical incidents which have to be resolved by teleconference. Research approach – task analysis methods including interviews with subject matter experts. Research limitations/ implications – this is a new project and only the background, rationale and first stage of development are presented. Originality/ Value – Non-technical skills framework for TCIM (Teleconference Critical Incident Management) provides a curriculum for training, the basis for an assessment and feedback tool and a method for incident analysis. Take away message – non-technical frameworks of cognitive and social skills can be adapted for teleconference decision making.
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