People, Technology, and Complex Work in Healthcare

Motivation – Healthcare are rapidly replacing manual with computerized artefacts for many reasons, but the impact on users of the technology is often assumed to be neutral. Approach – Three presentations of the increasingly more intensive use of computer technology in healthcare will be discussed by panelists and audience to explore the problem space. A closing presentation will highlight issues in designing technology that is both usable and useful to frontline workers. Originality/Value – There is great pressure to speed up the introduction of technology in healthcare, but a “rush to implementation” risks serious design problems. Take away message – Technological artefacts are introduced to meet many needs, but if users’ needs are not taken into account, the technology may founder or be subverted.

Content

Author and article information

Contributors

Silvia Gilardi

Chiara Guglielmetti

Shawna J Perry

Gabriella Pravettoni

Stephanie Wilson

Robert L Wears

Conference

Publication date: June 2009

Publication date (Print): June 2009

Pages: 316-317

Affiliations

[0001]Universitá di Milano

[0002]Virginia Commonwealth University

[0003]City University London

[0004]University of Florida; Imperial College London

Article

DOI: 10.14236/ewic/NDM2009.53

SO-VID: e6d7300e-9ad5-4ba3-bcc9-8b278958cb8b

Copyright statement: © Silvia Gilardi et al. Published by BCS Learning and Development Ltd. 9th Bi-annual International Conference on Naturalistic Decision Making (NDM9), BCS London

License:

This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: 9th Bi-annual International Conference on Naturalistic Decision Making (NDM9)

Conference acronym: NDM

Conference number: 9

Conference location: BCS London

Conference date: 23 - 26 June 2009

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: Naturalistic Decision Making (NDM9)

Product

Product Information: 1477-9358BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/NDM2009.53

Self URI (journal page): https://ewic.bcs.org/

People, Technology, and Complex Work in Healthcare

Abstract