People, Technology, and Complex Work in Healthcare

Abstract

Motivation – Healthcare are rapidly replacing manual with computerized artefacts for many reasons, but the impact on users of the technology is often assumed to be neutral. Approach – Three presentations of the increasingly more intensive use of computer technology in healthcare will be discussed by panelists and audience to explore the problem space. A closing presentation will highlight issues in designing technology that is both usable and useful to frontline workers. Originality/Value – There is great pressure to speed up the introduction of technology in healthcare, but a “rush to implementation” risks serious design problems. Take away message – Technological artefacts are introduced to meet many needs, but if users’ needs are not taken into account, the technology may founder or be subverted.

Contributors

Silvia Gilardi

Chiara Guglielmetti

Shawna J Perry

Gabriella Pravettoni

Stephanie Wilson

Robert L Wears

Conference

Publication date: June 2009

Publication date (Print): June 2009

Pages: 316-317

Affiliations

Universitá di Milano

Virginia Commonwealth University

City University London

University of Florida; Imperial College London

Article

DOI: 10.14236/ewic/NDM2009.53

Copyright statement: © Silvia Gilardi et al. Published by BCS Learning and Development Ltd. 9th Bi-annual International Conference on Naturalistic Decision Making (NDM9), BCS London

License:

This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: 9th Bi-annual International Conference on Naturalistic Decision Making (NDM9)

Conference acronym: NDM

Conference number: 9

Conference location: BCS London

Conference date: 23 - 26 June 2009

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: Naturalistic Decision Making (NDM9)

Product

Product Information: 1477-9358BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/NDM2009.53

Self URI (journal page): https://ewic.bcs.org/

Categories

Series title: Electronic Workshops in Computing