Collective Decision-Making in Complex Situations: a Dynamic Role in Alert Management

Abstract

Motivation – This paper presents collective processes analysis in command and control activities. Research approach – Our objective is to describe the collective activities during alert management situations using the EORCA method (Event Oriented Representation of Collaborative Activities). Findings/Design –Data analysis allows us to characterize different inter-individual processes: co-operation and collaboration. Results show that they consist mainly in primarily communication procedures between experts during the varying phases of about management. Research limitations/Implications – Only one setting (epidemiological alert management) was investigated in this study, which limited a possible generalisation of the findings. Originality/Value – The research makes a contribution to the need of designers to target specific collective processes used in alert management by creating specific design for crisis centre. Take away message – Different team activity processes occur during the course of action in alert management, which correspond to specific phases: cooperation during information elements acquisition; collaboration during situation assessment and decision making phases.

Contributors

Charlotte Gaudin

Nathalie Bonnardel

Liliane Pellegrin

Hervé Chaudet

Conference

Publication date: June 2009

Publication date (Print): June 2009

Pages: 331-338

Affiliations

[ ¹ ]Research center in Psychology of Cognition, Language and

Emotion (PSYCLE, E.A 3273)

Aix-Marseille University

[ ² ]Laboratoire d’Enseignement et de Recherche sur le

Traitement de l’Information Médicale (LERTIM, EA 3283)

Faculty of Medecine, Aix Marseille University

[ ³ ]University Institute of France

[ ⁴ ]

Department of Telemedicine

Institut de Médecine Navale du Service de Santé des Armées (IMNSSA), TOULON

[ ⁵ ]

Unité de Recherche Epidémiologique - Département d’Epidémiologie et de Santé Publique

Institut de Médecine Tropicale du Service de Santé des Armées (IMTSSA)

Article

DOI: 10.14236/ewic/NDM2009.56

Copyright statement: © Charlotte Gaudin et al. Published by BCS Learning and Development Ltd. 9th Bi-annual International Conference on Naturalistic Decision Making (NDM9), BCS London

License:

This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: 9th Bi-annual International Conference on Naturalistic Decision Making (NDM9)

Conference acronym: NDM

Conference number: 9

Conference location: BCS London

Conference date: 23 - 26 June 2009

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: Naturalistic Decision Making (NDM9)

Product

Product Information: 1477-9358BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/NDM2009.56

Self URI (journal page): https://ewic.bcs.org/

Categories

Series title: Electronic Workshops in Computing