Use of a Team Collaboration Model to Identify Candidate Knowledge Management and Collaboration Technologies

Abstract

Motivation – We used a model of team collaboration as a framework to assist in the requirements stage of knowledge management (KM) and collaboration system development. Research approach – The model emphasizes the macrocognitive processes entailed in collaboration and includes major processes that underlie this type of communication. Data was analyzed for several 9/11 efforts and air-warfare scenarios. Findings/Design – Data captured from teams performing their tasks provided insight into areas where collaboration might be lacking. Research limitations/Implications – Findings suggest our approach can identify candidate KM and collaboration tools types. Further analyses and other types of collaborative tasks are necessary to generalize our results. Originality/Value – Our work focuses on the requirements stage of development while others generally focus on assessing current technology. Take away message – Our research seeks to identify the right types of technology tools early in the development process. Cost savings is generally more dramatic in the earlier stages of system development.

Contributors

Tony Kendall

Susan G. Hutchins

Conference

Publication date: June 2009

Publication date (Print): June 2009

Pages: 75-82

Affiliations

Graduate School of Operational and Information Sciences

Naval Postgraduate School, Monterey, CA 93943

Article

DOI: 10.14236/ewic/NDM2009.6

Copyright statement: © Tony Kendall et al. Published by BCS Learning and Development Ltd. 9th Bi-annual International Conference on Naturalistic Decision Making (NDM9), BCS London

License:

This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: 9th Bi-annual International Conference on Naturalistic Decision Making (NDM9)

Conference acronym: NDM

Conference number: 9

Conference location: BCS London

Conference date: 23 - 26 June 2009

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: Naturalistic Decision Making (NDM9)

Product

Product Information: 1477-9358BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/NDM2009.6

Self URI (journal page): https://ewic.bcs.org/

Categories

Series title: Electronic Workshops in Computing