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      Identifying how automation can lose its intended benefit along the development process: A research plan

      1 , 2 , 1 , 2

      9th Bi-annual International Conference on Naturalistic Decision Making (NDM9) (NDM)

      Naturalistic Decision Making (NDM9)

      23 - 26 June 2009

      Resilience Engineering, Design Process, Safety Critical Domain, Air Traffic Control

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          Abstract

          Motivation – Automation can fail to deliver the target safety or productivity benefit as intended by those managers and designers advocating its introduction. In a safety critical domain this problem is of significance not only because the unexpected effects of automation might prevent its widespread usage but also because they might turn out to be a contributor to incident and accidents. Originality/value – Research on failures of automation to deliver the intended benefit has focused mainly on human automation interaction. This PhD research plan aims at characterizing decisions - taken under productive pressure - for those involved in the automation development process, to identify where and when the initial intention the automation is supposed to deliver can drift from the initial idea. Expected Finding – The objective is to develop Anti-Drift Principles to identify and compensate proactively for possible sources of drift in the development of new automation. Research Approach – The research is based on case study and is currently entering Year 2.

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          Most cited references 7

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          Organizational Culture as a Source of High Reliability

           Karl Weick (1987)
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            Risk management in a dynamic society: a modelling problem

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              The alarm problem and directed attention in dynamic fault management

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                Author and article information

                Contributors
                Conference
                June 2009
                June 2009
                : 384-389
                Affiliations
                [ 1 ]Interaction Design Center

                School of Engineering and Information Science

                Middlesex University

                London, UK
                [ 2 ]EUROCONTROL Experimental Center

                Bretigny-sur-Orge CEDEX

                France
                10.14236/ewic/NDM2009.63
                © Simone Rozzi et al. Published by BCS Learning and Development Ltd. 9th Bi-annual International Conference on Naturalistic Decision Making (NDM9), BCS London

                This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

                9th Bi-annual International Conference on Naturalistic Decision Making (NDM9)
                NDM
                9
                BCS London
                23 - 26 June 2009
                Electronic Workshops in Computing (eWiC)
                Naturalistic Decision Making (NDM9)
                Product
                Product Information: 1477-9358 BCS Learning & Development
                Self URI (journal page): https://ewic.bcs.org/
                Categories
                Electronic Workshops in Computing

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