Optimizing government services through alternative work arrangements: Evidence from the Department of Tourism in Zamboanga Peninsula, Philippines

This Capstone examines the effects of alternative work arrangements on public service delivery in the Department of Tourism in the Zamboanga Peninsula region of the Philippines. Using a mixed-methods approach, data was collected through surveys and interviews of government officials, tourism industry representatives, and customers. Results show that alternative work arrangements, such as flexible work hours and telecommuting, have a positive effect on the performance and job satisfaction of government employees, leading to better service delivery to tourists. Moreover, the adoption of alternative work arrangements is also found to be cost-effective for the government, resulting in lower overhead costs. The capstone is grounded in Public Administration theory, specifically, the Human Relations approach. The Human Relations approach posits that an organization's effectiveness depends on its ability to manage the needs and motivations of its employees. In this study, the adoption of alternative work arrangements is seen as a way to address the needs and motivations of government employees, resulting in increased job satisfaction and better service delivery. The findings have significant implications for the Department of Tourism in Zamboanga Peninsula and other government agencies in the Philippines. The adoption of alternative work arrangements can lead to improved public service delivery, increased employee satisfaction, and reduced costs. Further research is needed to explore the long-term effects of alternative work arrangements and to determine the optimal arrangement for different types of government services.