Research into the utilisation of preventive family support relates mainly to structural requirements such as low-threshold access to services. Beside structural framework conditions in context of family support, the question arises as to what extent the subjective perception of preventive family support is one more aspect of utilisation and to what extent preventive family support actually matches the needs of families. This Study asks as well what connotations and attitudes do families have regarding family support services? How important do families consider these offers and what are their needs? Based on a mixed-methods design, the Citizens’ Survey on Family Support was conducted by means of a standardised questionnaire in combination with interviews of family support users and non-users in order to elaborate deeper meaning structures through the qualitative analysis method of grounded theory. Summary survey results point out that family support in Germany includes a wide range of offers, which can promote a broad array of familial interests and competences, but not all families, diverse as they are, feel consciously addressed – or else they see obstacles to using family services. Our qualitative results point out that ‘family support’ as a term is neither clearly identified nor properly understood by many citizens – or else it has different connotations. However, those families who do use the services – within the framework of transitioning to parenthood – feel supported in their psychosocial adaptations and regulatory processes. In relation to results and as compared to other EU countries, practical implications for further developments in family support approaches are discussed.