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      Measuring the Quality of Student Support Services in Open Distance E-Learning

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        , 1

      UnisaRxiv

      UNISA Press

      content validity, student support, service quality, ODeL, Ethiopia

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          Abstract

          Student support services are essential elements in the success of open distance e-learning. These services help students to become competent in achieving their goals. However, the level of the quality of services should be measured so that continuous improvements can be made, which in turn bring about sustainability of positive results. This article takes content validity as its focus in the development of an instrument. By exposing the instrument to 10 experts, items were refined in the form of deletions, additions, and the splitting of double-barrelled items. Experts ratings were analysed through the content validity index for each item, each dimension and the overall instrument. The content validity processes undertaken in this article have resulted in getting a 50-item 5-dimensional instrument. The use of content validity procedures is one of the most recommended methods in securing the validity of an instrument in terms of its involving appropriate items and dimensions.

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          Author and article information

          Journal
          UnisaRxiv
          UNISA Press
          3 December 2020
          Affiliations
          [1 ] University of South Africa, College of Graduate Studies, Ethiopia Regional Learning Centre, Ethopia
          Article
          10.25159/UnisaRxiv/000002.v1

          This work has been published open access under Creative Commons Attribution License CC BY 4.0 , which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. Conditions, terms of use and publishing policy can be found at www.scienceopen.com .

          All data generated or analysed during this study are included in this published article (and its supplementary information files).

          Education

          Ethiopia, ODeL, service quality, student support, content validity

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