Work Organisation, Labour and Globalisation

Volume 3, Issue 1

Issue date: 01 July 2009

Working at the interface: call-centre labour in a global economy Ursula Huws	1
Global or embedded service work? the (limited) transnationalisation of the call-centre industry Ursula Holtgrewe, Jessica Longen, Hannelore Mottweiler …	9
Experiencing depersonalised bullying: a study of Indian call-centre agents Premilla D'Cruz, Ernesto Noronha	26
Looking behind the line: privatisation and the reification of work in a Brazilian telecommunications company Simone Wolff	47
Double workload: a study of the sexual division of labour among women telemarketing operators in Brazil Claudia Mazzei Nogueira	66
Resisting Call Centre Work: The Aliant Strike and Convergent Unionism in Canada Enda Brophy	80
Standardising public service: the experiences of call-centre workers in the Canadian federal government Norene Pupo, Andrea Noack	100
In spite of everything: Professionalism as mass customised bureaucratic production in a Danish government call centre Pia Bramming, Ole H. Sørensen, Peter Hasle	114
Attracting customers through practising gender in call-centre work Päivi Korvajärvi	131
Employment in call centres in Bulgaria Vassil Kirov, Kapka Mircheva	144