ScienceOpen:
research and publishing network
For Publishers
Discovery
Metadata
Peer review
Hosting
Publishing
For Researchers
Join
Publish
Review
Collect
My ScienceOpen
Sign in
Register
Dashboard
Blog
About
Search
Advanced search
My ScienceOpen
Sign in
Register
Dashboard
Search
Search
Advanced search
For Publishers
Discovery
Metadata
Peer review
Hosting
Publishing
For Researchers
Join
Publish
Review
Collect
Blog
About
Work Organisation, Labour & Globalisation
27 February 2024
Volume 18, Issue 1
28 November 2023
Volume 17, Issue 2
07 April 2023
Volume 17, Issue 1
17 October 2022
Volume 16, Issue 2
14 May 2022
Volume 16, Issue 1
01 January 2021
Volume 15, Issue 1
01 January 2021
Volume 15, Issue 2
01 January 2020
Volume 14, Issue 1
01 January 2020
Volume 14, Issue 2
01 April 2019
Volume 13, Issue 1
01 January 2019
Volume 13, Issue 2
01 December 2018
Volume 12, Issue 2
01 April 2018
Volume 12, Issue 1
01 December 2017
Volume 11, Issue 2
01 April 2017
Volume 11, Issue 1
01 December 2016
Volume 10, Issue 2
01 April 2016
Volume 10, Issue 1
01 December 2015
Volume 9, Issue 2
01 April 2015
Volume 9, Issue 1
01 July 2014
Volume 8, Issue 1
01 July 2013
Volume 7, Issue 1
01 October 2012
Volume 6, Issue 2
01 April 2012
Volume 6, Issue 1
01 July 2011
Volume 5, Issue 1
01 October 2010
Volume 4, Issue 2
01 April 2010
Volume 4, Issue 1
01 July 2009
Volume 3, Issue 1
01 October 2008
Volume 2, Issue 2
01 April 2008
Volume 2, Issue 1
01 July 2007
Volume 1, Issue 2
01 January 2007
Volume 1, Issue 1
Work Organisation, Labour and Globalisation
Volume 3, Issue 1
Issue date:
01 July 2009
Journal:
Work Organisation, Labour & Globalisation
Publisher:
Pluto Journals
Table of contents
Working at the interface: call-centre labour in a global economy
Ursula Huws
1
Global or embedded service work? the (limited) transnationalisation of the call-centre industry
Ursula Holtgrewe
,
Jessica Longen
,
Hannelore Mottweiler
…
9
Experiencing depersonalised bullying: a study of Indian call-centre agents
Premilla D'Cruz
,
Ernesto Noronha
26
Looking behind the line: privatisation and the reification of work in a Brazilian telecommunications company
Simone Wolff
47
Double workload: a study of the sexual division of labour among women telemarketing operators in Brazil
Claudia Mazzei Nogueira
66
Resisting Call Centre Work: The Aliant Strike and Convergent Unionism in Canada
Enda Brophy
80
Standardising public service: the experiences of call-centre workers in the Canadian federal government
Norene Pupo
,
Andrea Noack
100
In spite of everything: Professionalism as mass customised bureaucratic production in a Danish government call centre
Pia Bramming
,
Ole H. Sørensen
,
Peter Hasle
114
Attracting customers through practising gender in call-centre work
Päivi Korvajärvi
131
Employment in call centres in Bulgaria
Vassil Kirov
,
Kapka Mircheva
144