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Digitalisierung im Vertrieb : Strategien zum Einsatz neuer Technologien in Vertriebsorganisationen
Retourenmanagement im Online-Handel – Eine Untersuchung der Kundenerwartungen
other
Author(s):
Björn Asdecker
,
Eric Sucky
Publication date
(Online):
November 28 2015
Publisher:
Springer Fachmedien Wiesbaden
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HTWK Leipzig / OA-HVerlag
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The Returns Management Process
Sebastián García-Dastugue
,
Keely Croxton
,
Douglas Lambert
…
(2002)
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Are Product Returns a Necessary Evil? Antecedents and Consequences
J. Petersen
,
V. Kumar
(2009)
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Managing Internet Product Returns: A Focus on Effective Service Operations
Diane Mollenkopf
,
Elliot Rabinovich
,
Timothy M. Laseter
…
(2007)
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Author and book information
Book Chapter
Publication date (Print):
2016
Publication date (Online):
November 28 2015
Pages
: 633-649
DOI:
10.1007/978-3-658-05054-2_27
SO-VID:
112bccd3-dcee-4e66-b324-42f7d4f89ea8
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Book chapters
pp. 189
Digital Sales Excellence: Neue Technologien im Vertrieb aus strategischer Perspektive
pp. 521
Digital Sales Excellence: Systematischer Einsatz neuer Technologien im operativen Vertrieb
pp. 633
Retourenmanagement im Online-Handel – Eine Untersuchung der Kundenerwartungen
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