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      User satisfaction in relation to Primary Health Care services in Brazil.

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          Abstract

          To analyze user satisfaction in relation to access, infrastructure and quality of Primary Health Care (PHC) services in Brazil.

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          Most cited references36

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          Horizontal equity in health care utilization in Brazil, 1998–2008

          Introduction This study assesses trends in horizontal equity in the utilization of healthcare services from 1998 to 2008--a period of major economic and social change in Brazil. Methods Data are from nationally representative surveys repeated in 1998, 2003, and 2008. We apply established methods for assessing horizontal inequity in healthcare access (the principle that people with the same healthcare needs should have similar access to healthcare services). Horizontal inequity is calculated as the difference between observed healthcare utilization and utilization predicted by healthcare needs. Outcomes examined include the probability of a medical, dental, or hospital visit during the past 12 months; any health service use in the past two weeks; and having a usual source of healthcare. We use monthly family income to measure differences in socioeconomic position. Healthcare needs include age, sex, self-rated health, and chronic conditions. Non-need factors include income, education, geography, health insurance, and Family Health Strategy coverage. Results The probability of having at least one doctor visit in the past 12 months became substantially more equitable over time, ending with a slightly pro-rich orientation in 2008. Any hospitalization in the past 12 months was found to be pro-poor in all periods but became slightly less so in 2008. Dental visits showed the largest absolute decrease in horizontal inequity, although they were still the most inequitably (pro-rich) distributed outcome in 2008. Service use in the past two weeks showed decreased inequity in 2003 but exhibited no significant change between 2003 and 2008. Having a usual source of care became less pro-rich over time and was nearly income-neutral by 2008. Factors associated with greater inequities include income, having a private health plan, and geographic location. Factors associated with greater equity included health needs, schooling, and enrolment in the Family Health Strategy. Conclusions Healthcare utilization in Brazil appears to have become increasingly equitable over the past 10 years. Although this does not imply that equity in health outcomes has improved correspondingly, it does suggest that government policies aimed at increasing access, especially to primary care, have helped to make healthcare utilization in Brazil fairer over time.
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            Client satisfaction and quality of health care in rural Bangladesh.

            To assess user expectations and degree of client satisfaction and quality of health care provided in rural Bangladesh. A total of 1913 persons chosen by systematic random sampling were successfully interviewed immediately after having received care in government health facilities. The most powerful predictor for client satisfaction with the government services was provider behaviour, especially respect and politeness. For patients this aspect was much more important than the technical competence of the provider. Furthermore, a reduction in waiting time (on average to 30 min) was more important to clients than a prolongation of the quite short (from a medical standpoint) consultation time (on average 2 min, 22 sec), with 75% of clients being satisfied. Waiting time, which was about double at outreach services than that at fixed services, was the only element with which users of outreach services were dissatisfied. This study underscores that client satisfaction is determined by the cultural background of the people. It shows the dilemma that, though optimally care should be capable of meeting both medical and psychosocial needs, in reality care that meets all medical needs may fail to meet the client's emotional or social needs. Conversely, care that meets psychosocial needs may leave the clients medically at risk. It seems important that developing countries promoting client-oriented health services should carry out more in-depth research on the determinants of client satisfaction in the respective culture.
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              A posição da Estratégia Saúde da Família na rede de atenção à saúde na perspectiva das equipes e usuários participantes do PMAQ-AB

              O artigo analisa a posição da Estratégia Saúde da Família na rede de atenção à saúde sob a perspectiva das 16.566 equipes de Saúde da Família e dos 62.505 usuários participantes do Programa Nacional para Melhoria do Acesso e da Qualidade da Atenção Básica em 2012. Os resultados indicam que as equipes atuam cada vez mais como porta de entrada preferencial, atendendo a demandas diversas e exercendo a função de filtro para a atenção especializada. Contudo, persistem importantes barreiras organizacionais para acesso, os fluxos estão pouco ordenados, a integração da APS à rede ainda é incipiente e inexiste coordenação entre APS e atenção especializada.
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                Author and article information

                Journal
                Rev Saude Publica
                Revista de saude publica
                Universidade de Sao Paulo, Agencia USP de Gestao da Informacao Academica (AGUIA)
                1518-8787
                0034-8910
                2021
                : 55
                Affiliations
                [1 ] Universidade de Brasília. Faculdade de Ciências da Saúde. Programa de Pós-Graduação em Saúde Coletiva. Brasília, DF, Brasil.
                [2 ] Universidade do Extremo Sul Catarinense. Programa de Pós-Graduação em Saúde Coletiva. Criciúma, SC, Brasil.
                Article
                S0034-89102021000100216
                10.11606/s1518-8787.2021055002533
                8102024
                34008779
                856f5e12-1c52-440a-92f9-589d888b4d3f
                History

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