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      Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews

      Author(s): , , ,
      Publication date Created:
      Publication date (Electronic):
      Journal: Journal of Hospitality Marketing & Management
      Publisher: Informa UK Limited

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          Services marketing: Integration customer focus across the firm

          VA. ZEITHAML, A. Zeithaml V., Zeithaml … (2006)
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            Services marketing: concepts, strategies, & cases

            K. HOFFMAN, Hoffman K. D. (2010)
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              Decision support and business intelligence systems

              E. TURBAN, Turban E. (2010)
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                Author and article information

                Journal
                Title: Journal of Hospitality Marketing & Management
                Abbreviated Title: Journal of Hospitality Marketing & Management
                Publisher: Informa UK Limited
                ISSN (Print): 1936-8623
                ISSN (Electronic): 1936-8631
                Publication date Created: March 03 2015
                Publication date Created: January 02 2016
                Publication date (Electronic): February 27 2015
                Publication date (Print): January 02 2016
                Volume: 25
                Issue: 1
                Pages: 1-24
                Article
                DOI: 10.1080/19368623.2015.983631
                SO-VID: 1e8ef44b-f72c-4d3a-8acf-eb4d4b8ae07c
                Copyright © © 2016
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