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IT Service Management: A Cross-national Study of ITIL Adoption
Author(s):
Mauricio Marrone
,
Francis Gacenga
,
Aileen Cater-Steel
,
Lutz Kolbe
,
M MARRONE
,
F. GACENGA
,
A. CATER-STEEL
,
L. KOLBE
,
M. Marrone
,
L. M KOLBE
,
F Gacenga
,
M. A. Cater
,
L Kolbe
Publication date:
2014
Journal:
Communications of the Association for Information Systems
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African e-Infrastructure Commons
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DOI::
10.17705/1CAIS.03449
ScienceOpen disciplines:
Computer science
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Computer science
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