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      Information direction, website reputation and eWOM effect: A moderating role of product type

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      Journal of Business Research
      Elsevier BV

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            Negativity and extremity biases in impression formation: A review of explanations.

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              Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study

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                Author and article information

                Journal
                Journal of Business Research
                Journal of Business Research
                Elsevier BV
                01482963
                January 2009
                January 2009
                : 62
                : 1
                : 61-67
                Article
                10.1016/j.jbusres.2007.11.017
                451d8ad7-a262-40e2-9515-aa3ad396a6a8
                © 2009

                http://www.elsevier.com/tdm/userlicense/1.0/

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