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      Compensações financeiras obtidas por fornecedores de componentes premium em transações industriais Translated title: Financial compensations achieved by premium item suppliers in business-to-business transactions

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          Abstract

          Este artigo investiga as compensações financeiras obtidas por fornecedores de componentes industriais de itens classificados como premium (produtos de alto valor agregado) ao atenderem às principais demandas de valor dos grandes compradores industriais. As compensações financeiras incluem aumento no preço e na fração do lote de compra (percentual do lote de compra destinado a cada fornecedor). O método de pesquisa foi o estudo de caso múltiplo. A pesquisa envolveu, de um lado, cinco clientes globais oriundos dos setores de siderurgia, bebidas e equipamentos, e de outro quatro fornecedores de componentes industriais: rolamentos especiais, subsistemas hidráulicos, subsistemas pneumáticos e equipamentos eletrônicos. A pesquisa investigou valores descritos na literatura para suprimentos industriais (produto, serviço e suprimento) e identificou que o valor produto é prioritário e os valores suprimento e serviços usualmente são considerados após a aprovação técnica do valor produto. A pesquisa também quantifica a influência da combinação desses valores em níveis de preços e fração do lote de compra. Os resultados auferidos sugerem questões para futuras pesquisas, as quais serão organizadas em forma de survey

          Translated abstract

          This paper investigates financial compensations achieved by premium item suppliers when they meet the value demands from industry clients. Financial compensations include an increase in the values and share of orders. The research methodology used was the multiple case study. This study included five global clients from the steelmaking, beverage, and equipment industry sectors and four suppliers of premium industrial components (Industrial bearings, Hydraulics, Pneumatic subsystems, and Electronics). The following value drivers were found in the literature: product, service, and supply. Determining the value of the product is a priority followed by supply and service whose values are usually determined after the product is technically approved. This study also quantified the influence of the combination of these values, or prices, and those of the share of orders. Questions for further research, i.e. surveys, were suggested.

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          Customer satisfaction, customer retention, and market share

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            Case study research: Design and method

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              Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn

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                Author and article information

                Contributors
                Role: ND
                Role: ND
                Role: ND
                Role: ND
                Journal
                gp
                Gestão & Produção
                Gest. Prod.
                Universidade Federal de São Carlos (São Carlos )
                1806-9649
                2010
                : 17
                : 2
                : 339-350
                Affiliations
                [1 ] Universidade do Vale do Rio dos Sinos Brazil
                Article
                S0104-530X2010000200009
                10.1590/S0104-530X2010000200009
                55711f17-781f-4f55-8d26-0b5d06ddc519

                http://creativecommons.org/licenses/by/4.0/

                History
                Product

                SciELO Brazil

                Self URI (journal page): http://www.scielo.br/scielo.php?script=sci_serial&pid=0104-530X&lng=en
                Categories
                ENGINEERING, MANUFACTURING

                General engineering
                Value management,Supply management,Service management,Product,Valores,Gestão de suprimentos,Gestão de serviços,Par produto

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