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      The structure of customer satisfaction with cruise-line services: an empirical investigation based on online word of mouth

      Author(s): , , ,
      Publication date Created:
      Publication date (Electronic):
      Journal: Current Issues in Tourism
      Publisher: Informa UK Limited

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          The Service Encounter: Diagnosing Favorable and Unfavorable Incidents

          Mary Bitner, Bernard Booms, Mary Tetreault (1990)
          Article 0 comments Cited 543 times – based on 0 reviews     Review now
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            Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?

            Thorsten Hennig-Thurau, Kevin Gwinner, Gianfranco Walsh … (2004)
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              The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement

              Ingoo Han, Do-Hyung Park, Jumin Lee (2007)
              Article 0 comments Cited 189 times – based on 0 reviews     Review now
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                Author and article information

                Journal
                Title: Current Issues in Tourism
                Abbreviated Title: Current Issues in Tourism
                Publisher: Informa UK Limited
                ISSN (Print): 1368-3500
                ISSN (Electronic): 1747-7603
                Publication date Created: March 19 2013
                Publication date Created: May 04 2015
                Publication date (Electronic): March 19 2013
                Publication date (Print): May 04 2015
                Volume: 18
                Issue: 5
                Pages: 450-464
                Article
                DOI: 10.1080/13683500.2013.776020
                SO-VID: 94fdc407-84fa-4c98-b9ce-86fcb51bb959
                Copyright © © 2015
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