Dear Editor,
We read with great interest the article by Al-Jabir et al regarding the impact of
COVID-19 pandemic on surgical practice. In this commentary we discuss the effectiveness
of telemedicine during the COVID-19 pandemic, outlining the benefits and disadvantages
of telemedicine, while also reviewing recently published data in Western China and
the track and trace app implemented within the United Kingdom (UK) [1].
The COVID-19 pandemic has created the immediate need for alternate routes of communication
and patient care, and thus, on March 17, 2020, NHS England issued a notice calling
for the support of telephone or video-based consultations in healthcare trusts and
providers. Telemedicine allows for work to be undertaken at home by healthcare professionals
(HCP), reducing staff exposure to ill patients, preserving personal protective equipment
and minimising the impact of patient surges on healthcare facilities. Patients at
risk or those in isolation benefit by staying at home while still receiving medical
care via video consultations. Elderly patients, who usually present with additional
comorbidities, can continue their care at home, lowering their non-emergent hospital
visits and reducing risk of infection. This provides a safer option for both HCP and
patients while adhering to social distancing measures. Furthermore, it reduces carbon
emissions associated with travel. There is also up to £20,000 of capital funding per
NHS provider for support in purchasing necessary hardware required for video consultations
[2].
Despite the many advantages, clear drawbacks still present within telemedicine, most
notably patient access to technology (particularly in the elderly). NHS digital figures
show that nearly 40% of individuals had no access to online consultations at all in
2019, limiting their access to adequate healthcare in an advancing telemedical society.
Those with access may be unfamiliar with using it, leading to many untreated patients
as a result. This creates a significant health inequality within society, benefitting
the younger and more affluent population. Additional limitations include the inability
to perform physical examinations online which could lead to missed diagnoses, and
the inability to conduct biometric measurements introduces further challenges, particularly
in first time assessments of new patients. Moreover, addressing sensitive topics is
difficult and there are privacy concerns due to data breach issues, leading to potentially
key information being omitted [3].
In shifting towards virtualized care in response to the pandemic, health care planners
worldwide are drawing from China’s experiences. West-China Hospital of Sichuan University
has developed a new telemedicine system conducted by multidisciplinary teams aimed
to provide video consultations for vulnerable patients. There is evidence to suggest
that this may have improved diagnostic accuracy of more complicated cases and improved
the treatment for severe and critical cases in Western China, all at a reduced cost.
Online services were also utilised to reduce the number of patient visits and overcrowding
in hospitals. Educating medical staff has been facilitated through the use of remote
consultation networks, portals and smartphone apps delivering tele-education helping
to implement prevention and control measures. The employment of telemedicine in Western
China serves as evidence that it is capable of providing effective and efficient healthcare
to patients, setting an example to other countries [4].
Attempts at telemedicine in the UK have not been as successful; concerns have been
raised over the effectiveness of the NHS Test and Trace service, aimed to monitor
and contain COVID-19 spread. Between 28 May and 3 June 2020, approximately 8117 COVID-19
positive patients entered their details onto the app, but only 5407 (67%) were contacted,
suggesting one-third of those who tested positive for COVID-19, and therefore their
contacts, were not traced [5]. The need for multiple organisations, such as Sitel,
Capita and Synergy CRM, caused issues. For the app to function, the organisations
had to work in unison, meaning when systems became disconnected, the app's function
was severely impaired. Additional issues include delays in resetting passwords for
clinical caseworkers, long waiting times, unanswered emails and the removal of the
helpline number for HCP to access basic training. One of the main priorities of the
NHS long term plan is to increase the use of digital technologies in delivering healthcare.
One platform that will be used is ‘Attend Anywhere’, a secure web-based platform with
a single, consistent entry point for video consultations available on multiple devices,
providing patients with easier access [2].
Despite current limitations of telemedicine, it has huge potential to increase the
efficiency of current healthcare systems. As technology improves and we become more
experienced in treating patients with the use of telemedicine, many of these drawbacks
can be either removed or reduced.
Sources of funding
No funding received.
Ethical Approval
Ethical approval was not required for this letter.
Research Registration Unique Identifying Number (UIN)
N/A.
Author contribution
Hassan Mustafa was lead author on this letter.
Mohammad Alradhawi, Mustafa Al-hussein and Aliakber Dewji contributed equally to the
preparation of the manuscript.
Guarantor
Hassan Mustafa.
Provenance and peer review
Uninvited Commentary, internally reviewed.
Declaration of Competing Interest
No conflicts of interest.