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      Where Are All the Patients? Addressing Covid-19 Fear to Encourage Sick Patients to Seek Emergency Care

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          Abstract

          Leaders at a 150-bed community hospital in California partnered with a collective of human-centered designers to rapidly address a sudden drop in emergency department visits after a statewide stay-at-home order was issued. The initiative developed targeted messaging to assuage patient fears about safety and remind patients not to ignore heart and stroke symptoms.

          Summary

          Emergency department volume is down nearly 50% as the United States struggles with the Covid-19 epidemic. There is increasing evidence that patients with medical emergencies are avoiding the emergency department because of fear of contracting Covid-19, leading to increased morbidity and mortality. Here, the authors describe efforts taken in a community hospital to understand and combat this public health concern by using human-centered design. They share interview themes, the brainstorming process, and implementation of prototypes, as well as challenges faced in the early stages of implementation. They show that addressing patient fears by dividing the emergency department into respiratory and non-respiratory pods and through targeted messaging can result in increased visits to the emergency room. Time will tell if this results in improved health outcomes for community members.

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          Impact of Coronavirus Disease 2019 (COVID-19) Outbreak on ST-Segment–Elevation Myocardial Infarction Care in Hong Kong, China

          Acute ST-segment–elevation myocardial infarction (STEMI) is a disease of high mortality and morbidity, and primary percutaneous coronary intervention (PPCI) is the typical recommended therapy. 1,2 Systems of care have been established to expedite PPCI workflow to minimize ischemic time from symptom onset to definitive treatment in the catheterization laboratory. Little is known about the impact of public health emergencies like a community outbreak of infectious disease on STEMI systems of care. Since December 2019, the emergence of Coronavirus disease 2019 (COVID-19) in Wuhan, China, has evolved into a regional epidemic, including in Hong Kong, a city in Southern China. We describe the impact of the COVID-19 outbreak on STEMI care in Hong Kong through a handful of recent cases of patients with STEMI who underwent PPCI at a single center. We included patients with STEMI admitted via the Accident and Emergency Department and in whom PPCI was performed. We focus on the time period since January 25, 2020, when hospitals in the city started to institute emergency infection protocols to contain COVID-19. This required hospitals to suspend all nonessential visits and adjust clinical in-patient and out-patient services. Indications for PPCI were according to the international guidelines. 1,2 Study exclusion criteria included inpatient STEMI (n=1), STEMI with unknown symptom onset time (n=3), and cardiac arrest patients (n=2). Our hospital has offered 24/7 PPCI service to all eligible patients presenting with acute STEMI since 2010 per standard Accident and Emergency Department protocol. When STEMI is diagnosed, a PPCI team is activated after cardiology evaluation. Data on key time points in STEMI care are recorded in a clinical registry. Symptom-onset-to-first-medical-contact time is defined as the time from patient-reported chest discomfort onset time to the time of first medical contact. Door-to-device time is defined as the time from Accident and Emergency Department arrival to successful wire crossing time during PPCI. Catheterization laboratory arrival-to-device time is defined as the time from patient arrival in the catheterization laboratory to successful wire crossing time. From January 25, 2020, to February 10, 2020, we observed changes in time components of STEMI care among the aggregate group of 7 consecutive patients who underwent PPCI. We compared these with data from 108 patients with STEMI treated with PPCI in the prior year from February 1, 2018, to January 31, 2019 (N=108). These 7 patients did not suffer from COVID-19 infection, and 6 out of 7 presented to our hospital during regular work hours (8 am–8 pm weekdays, excluding public holidays). The Table shows numerically longer median times in all components when compared with historical data from the prior year. The largest time difference was in the time from symptom onset to first medical contact. Table. Time Components of STEMI Care Before and After COVID-19 Outbreak The extent to which a community outbreak of infection like COVID-19 stresses other parts of healthcare system like STEMI care is largely unknown. Contemporary COVID-19 infection affects respiratory tract and is capable of human-to-human transmission presumably via droplets. 3,4 Given these concerns, Hong Kong hospitals implemented stringent infection control measures starting in late January 2020, including but not limited to universal masking, full personal protective equipment (N95 respirator, goggles/face shield, isolated gown, disposable gloves) for aerosol-generating procedures, frequent environmental disinfection, suspension of ward visit, volunteer service, and clinical attachment. Of course, these protocols are essential for limiting the spread of infections like COVID-19 but also may impact healthcare systems in unexpected ways. Most visibly, we found large delays in the small number of patients with STEMI seeking medical help after institution of these infection control measures. It is understandable that people are reluctant to go to a hospital during the COVID-19 outbreak, which explains the potential delays in seeking care. Another concern that we are unable to evaluate is whether some patients with STEMI did not seek care at all. Delays in seeking care or not seeking care could have a detrimental impact on outcomes. We also found delays in evaluating patients with STEMI after hospital arrival that could be explained by several reasons. For example, catheterization laboratories generally have positive pressure ventilation so COVID-19 infection inside these rooms can theoretically cause widespread contamination of the surrounding environment. Precautions such as detailed travel and contact history, symptomatology, and chest X-ray, therefore, are taken before transferring patients to the catheterization laboratory at our hospital. Although these are essential measures for containing COVID-19 infection, this could increase delays in diagnosis, staff activation and transfer if healthcare systems are not prepared. Similarly, even after patients arrived in the catheterization laboratory, staff may need more time to wear protective gear to prepare the patients and interventional cardiologists may not be used to performing PPCI while in full protective gear, leading to longer treatment. This is a preliminary report, and our study should be considered in the context of the following limitations. We describe a single hospital’s experience in STEMI care after instituting emergency infection protocols in a handful of patients. It is possible that patients and staff improve over time as their experiences with these measures mature. Although we cannot make meaningful statistical complications, our description allows for an early examination into how public health emergencies can indirectly affect unrelated hospital areas. In modern society, infectious agents like the COVID-19 outbreak can spread quickly and evolve into a pandemic. Hospitals not only need to consider methods for containing and treating these infections but how infection outbreaks may affect systems of care beyond the immediate infection. Acknowledgment We would like to thank all healthcare workers who have sacrificed themselves in the current coronavirus disease-19 (COVID-19) outbreak. Disclosures None.
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            The Baffling Case of Ischemic Stroke Disappearance from the Casualty Department in the COVID-19 Era

            Dear Editor, Severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) is rapidly spreading worldwide, and the WHO declared the coronavirus disease 2019 (COVID-19) outbreak a pandemic on March 11, 2020 [1]. The outbreak has hit Europe and, as of March 27, 2020, Italy has the second largest number of confirmed cases, that is, a total of 86,498 cases according to the Istituto Superiore di Sanità and 9,134 deaths [2]. This health emergency issue has plunged the Italian health system into an unprecedented state of emergency, and many hospitals are now dedicated exclusively to COVID-19 assistance. We work at the Guglielmo da Saliceto Hospital in Piacenza, a city in northern Italy near Milan. Despite being a relatively small city, Piacenza and its province (about 280,000 inhabitants) are one of the epicenters of the Italian epidemic, listing 2,276 cases at the time of writing. This health emergency has revolutionized the hospital organization, and everything has changed for practicing clinicians in just a few weeks. For example, neurologists also contribute to the management and care of COVID-19 patients or have been “converted back” to operating as emergency physicians, as numerous colleagues have been infected. The question is: what can we say about the remaining non-COVID-19 pathologies? Let us take the ischemic stroke as an example: it seems to have almost disappeared from the Casualty Department! Over the past 5 years (2015-2019), the city of Piacenza has recorded an annual average of 612 new cases of ischemic stroke, with a monthly average of 51 cases, and 21% of them are large vessel occlusion (LVO). We investigated the monthly variance of ischemic stroke using the ANOVA test. Surprisingly, between February 21, 2020 (first SARS-CoV-2 patient recorded in Italy-in Codogno, a nearby city), and March 25, 2020, there were only 6 admissions from the Casualty Department for ischemic stroke (2 transient ischemic attacks, 1 cardioembolic LVO, and 3 lacunar stroke). What could we hypothesize for this observation? On March 8, 2020, the Italian government implemented extraordinary measures to limit viral transmission, including restricting the mobility of the general population. This strict measure was aimed at minimizing the likelihood that people who were already infected came into contact with noninfected ones. Moreover, the population was asked to refer to the Casualty Department only if really necessary. It is true that the significant reduction in currently registered strokes may well be attributable to fewer people going to the Casualty Department for fear of being infected. However, this can be true only for minor, non-disabling strokes. LVO strokes are always disabling (i.e., aphasia and/or hemiplegia), and it is impossible to avoid hospitalization in such a serious condition. Moreover, the point is that there may be an underestimation of the number of stroke, as when patients arrive in a Casualty Department with fever and respiratory distress, they take priority and the neurological deficit may, therefore, be overlooked. We wonder why these patients have almost disappeared. It is known that viral infections are associated with an increased risk of stroke, as described in influenza pneumonia [3], which is exactly the opposite of what we are currently observing. Could then the seasonal pattern of stroke occurrence and/or cytokine storm described in COVID-19 patients play a role in explaining these observations? It does not seem so. First, data on seasonal differences in stroke incidence are conflicting. Some studies have reported that ischemic stroke occurrence was significantly higher during spring and autumn than in summer [4, 5]. However, another study stated that there was a fairly even distribution of ischemic stroke over all 4 seasons [6] and a recent meta-analysis showed very little seasonal variation [7]. Also, our analysis of variance of the monthly number of ischemic stroke between 2015 and 2019 was not significant. Second, in COVID-19 affected patients, high levels of thrombosis and inflammation serum markers, such as D-dimer, fibrinogen, and C-reactive protein, have been reported, as well as increased levels of inflammatory cytokines (i.e., tumor necrosis factor-α, interleukin [IL]-2R, and IL-6) [8]. All these laboratory findings, including the rise of IL-6, seem to be present also in patients with mild or moderate SARS-CoV-2 clinical manifestations, with no need for hospitalization [9]. So, why do COVID-19 patients not have an increased risk of developing ischemic stroke? One hypothesis could be related to the controversial role IL-6 plays in stroke. Indeed, although high IL-6 levels have been reported to have a negative effect on brain infarct volume and long-term outcome [10], conversely, in ischemic stroke, there is also experimental evidence that IL-6 has a protective effect and helps in the improvement of poststroke angiogenesis [11]. According to these observations, should a beneficial role of IL-6 in patients without other systemic complications be considered? Another interesting possible explanation is related to the presence of thrombocytopenia in COVID-19 patients, also in patients with mild symptoms [12]. Could the decreased platelet levels be involved in the reduction of LVO strokes? Furthermore, based on previous evidence, the burden of chronic persistent infections and/or past infections, rather than one single current infectious disease, seems to be associated with stroke risk [13]. Moreover, the extraordinary measures taken by the Italian government might have reduced the spread of seasonal flu and its unfavorable effect upon stroke incidence. Indeed, what may be true for influenza pneumonia (i.e., increased stroke risk) may not be true for SARS-CoV-2. The main limit of our remark is certainly the short observation period of just 1 month. The baffling case of ischemic stroke disappearance from the Casualty Department has yet to be resolved. Disclosure Statement The authors have no conflicts of interest to declare. Funding Sources This research received no specific grant from any funding agency in the public, commercial, or not-for-profit sectors. No financial support was provided for the research, authorship, and/or publication of this article. Author Contributions Study concepts: N. Morelli, E. Rota, and C. Terracciano. Study design: N. Morelli, E. Rota, and M. Spallazzi. Data analysis/interpretation: N. Morelli, D. Zaino, P. Immovilli, and D. Colombi. Manuscript preparation and definition of intellectual content: N. Morelli, E. Rota, and C. Terracciano. Manuscript editing: N. Morelli and E. Rota. Manuscript revision/review: D. Guidetti and E. Michieletti.
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              Do Not Stay at Home: We Are Ready for You

              Lessons learned from a Covid-19 hot spot in Germany regarding dread risk and drop in Emergency Room volume.
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                Author and article information

                Contributors
                Journal
                NEJM Catal Innov Care Deliv
                NEJM Catal Innov Care Deliv
                cat-non-issue
                Nejm Catalyst Innovations in Care Delivery
                Massachusetts Medical Society
                2642-0007
                14 May 2020
                : 10.1056/CAT.20.0193
                Affiliations
                [1]Resident Physician, Department of Surgery, University of California San Francisco;
                [2]Medical Student, Stanford University School of Medicine;
                [3]Trauma and Critical Care Fellow, Department of Surgery, University of California San Francisco;
                [4]Medical Director, Emergency Department, Adventist Health Lodi Memorial Hospital;
                [5]Chief Medical Officer, Adventist Health Lodi Memorial Hospital;
                [6]Assistant Professor in Residence, Department of Surgery, University of California San Francisco; Founder and Executive Director, The Better Lab and the Emergency Design Collective;
                Article
                CAT.20.0193
                10.1056/CAT.20.0193
                7371298
                c2b9c32c-79a4-4908-846a-8a4bd9832f80
                Copyright ©2020 Massachusetts Medical Society.

                This article is made available via the PMC Open Access Subset for unrestricted re-use, except commercial resale, and analyses in any form or by any means with acknowledgment of the original source. These permissions are granted for the duration of the Covid-19 pandemic or until revoked in writing. Upon expiration of these permissions, PMC is granted a license to make this article available via PMC and Europe PMC, subject to existing copyright protections.

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