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Predicting Public Support for Government Actions in a Public Health Crisis: Testing Fear, Organization-Public Relationship, and Behavioral Intention in the Framework of the Situational Theory of Problem Solving
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Abstract
This study aimed to examine a theoretical model to predict publics' communicative
actions to take and transmit information from the Centers for Disease Control and
Prevention (CDC), as well as their behavioral intentions to follow the CDC's instructions
in the context of infectious disease outbreaks. Using the framework of the situational
theory of problem-solving (STOPS), this study tested the roles of fear and positive
organization-public relationship (OPR), linking STOPS and behavioral intentions to
follow CDC instructions. The results of this study suggest that fear and positive
OPR variables play vital roles in predicting individuals' information acquisition,
information transmission, and willingness to follow the CDC's instructions to cope
with infectious diseases.