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      Sistema nuevo, conductores nuevos (se presume) Translated title: New system, new drivers?

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          Abstract

          Este estudio se propuso como objetivo ubicar los discursos que utilizan los usuarios de Transmilenio para contribuir a la construcción de la identidad del conductor del mismo, partiendo de la consideración de que tales discursos dan cuenta de las identidades laborales construidas a partir de la práctica del conductor. Se trabajó a partir de textos escritos y relatos orales (entrevistas telefónicas) de usuarios del sistema Transmilenio, que utilizaron el Call Center de la organización en el lapso de una semana, para informar sobre el desempeño de los conductores. Se utilizó la técnica de análisis de discurso para identificar los discursos de los usuarios, y a partir de esta identificación se procedió a analizar las implicaciones políticas que tienen en la construcción de una parte de la identidad de los conductores.

          Translated abstract

          This study seated out as objective to locate the discourses that the users of Transmilenio use to contribute to the construction of the identity of the system´s driver, considering that such discourses give account of the work identities constructed from the practice of the driver. The work was made with written texts and oral stories (telephone interviews) of users of the Transmilenio system, which used the Call Center of the organization in the lapse of one week, in order to inform about the drivers´ performance. The technique of Discourse Analysis was used to identify the discourses of the users, which were then used to analyze the political implications that they have in the construction of a part of the identity of the drivers.

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          Most cited references 23

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          La representación de la realidad

           J Potter,  J. POTTER (1998)
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            La psicología de 1850 a 1950

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              Más allá del dilema de los métodos

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                Author and article information

                Journal
                up
                Universitas Psychologica
                Univ. Psychol.
                Pontificia Universidad Javeriana (Bogotá, , Colombia )
                1657-9267
                December 2005
                : 4
                : 3
                : 307-315
                Affiliations
                [01] orgnamePontificia Universidad Javeriana orgdiv1Instituto Pensar geljaiek@ 123456javeriana.edu.co
                Article
                S1657-92672005000300005 S1657-9267(05)00400305
                cebb5040-d34d-4b7a-87b1-05e47cf9836e

                This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

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