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      Social Exchange Theory: An Interdisciplinary Review

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      Journal of Management
      SAGE Publications

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          Most cited references76

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          The Norm of Reciprocity: A Preliminary Statement

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            Perceived organizational support: a review of the literature.

            The authors reviewed more than 70 studies concerning employees' general belief that their work organization values their contribution and cares about their well-being (perceived organizational support; POS). A meta-analysis indicated that 3 major categories of beneficial treatment received by employees (i.e., fairness, supervisor support, and organizational rewards and favorable job conditions) were associated with POS. POS, in turn, was related to outcomes favorable to employees (e.g., job satisfaction, positive mood) and the organization (e.g., affective commitment, performance, and lessened withdrawal behavior). These relationships depended on processes assumed by organizational support theory: employees' belief that the organization's actions were discretionary, feeling of obligation to aid the organization, fulfillment of socioemotional needs, and performance-reward expectancies.
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              Emotional regulation in the workplace: A new way to conceptualize emotional labor.

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                Author and article information

                Journal
                Journal of Management
                Journal of Management
                SAGE Publications
                0149-2063
                1557-1211
                July 2016
                July 2016
                : 31
                : 6
                : 874-900
                Article
                10.1177/0149206305279602
                36934760
                d08b4a48-cbff-42ea-969a-36ff3ca41968
                © 2016

                http://journals.sagepub.com/page/policies/text-and-data-mining-license

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