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Exit, voice and loyalty: Analytic and empirical developments
June 2000
June 2000
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Responses to dissatisfaction in romantic involvements: A multidimensional scaling analysis
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Determinants and Consequences of Exit, Voice, Loyalty, and Neglect: Responses to Dissatisfaction in Adult Romantic Involvements
Caryl Rusbult, Dennis J. Johnson, Gregory Morrow (2016)
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The structure and determinants of consumer complaint intentions and behavior
William R. Forrester, Manfred Maute (1993)