Nonverbal Communication: Body Language

Abstract

The businessman in the illustration makes several serious mistakes in front of the Arab (try to find them!). Another Western businessman was negotiating a contract in Japan and the Japanese colleague smiled and nodded, so the Westerner understood that everything was in order. At no point during the conversation did the Japanese businessman express any disagreement concerning the proposed contract. Only several weeks afterwards did he realize that the Japanese client had not agreed with half of the proposed conditions.