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Reimagining the Future Public Service Workforce
other
Editor(s):
Helen Dickinson
,
Catherine Needham
,
Catherine Mangan
,
Helen Sullivan
Publication date
(Print):
2019
Publisher:
Springer Singapore
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There is no author summary for this book yet. Authors can add summaries to their books on ScienceOpen to make them more accessible to a non-specialist audience.
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Author and book information
Book
ISBN (Print):
978-981-13-1479-7
ISBN (Electronic):
978-981-13-1480-3
Publication date (Print):
2019
DOI:
10.1007/978-981-13-1480-3
SO-VID:
41cb0632-ccd0-4620-a370-c8e676add729
License:
http://www.springer.com/tdm
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Book chapters
pp. 3
Introduction: Imagining the Future Public Service Workforce
pp. 21
Boundary Challenges and the Work of Boundary Spanners
pp. 39
Showing You Care: Emotional Labor and Public Service Work
pp. 55
Narratives and Storytelling
pp. 67
Design Matters: The Implications of Design Thinking and Practice for Future Public Service Workforce Skills and Culture
pp. 93
Empathy, Ethics and Efficiency: Twenty First Century Capabilities for Public Managers
pp. 111
Developing and Recruiting the Future Public Servant
pp. 125
Creating a Diverse Workforce
pp. 135
Conclusions
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