Information quality analysis of online content

The quality of online content can be an important aspect in determining the success of a free-content website. Whilst there have been many industry best practices focusing on improving accessibility and usability, there is little literature on comparing content quality to aid practitioners in deciding authoring approaches. This study forms part of a larger body of PhD research provide a framework to aid practitioner user-centred design technique selection.

Content

Author and article information

Contributors

Jessica Muirhead

Conference

Publication date: July 2018

Publication date (Print): July 2018

Pages: 1-5

Affiliations

[0001]Centre for Digital Business, University of Salford M5 4WT UK

Article

DOI: 10.14236/ewic/HCI2018.193

SO-VID: 2d14bcb3-f2d0-4265-8a90-906b0f4fb1bd

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This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: Proceedings of the 32nd International BCS Human Computer Interaction Conference

Conference acronym: HCI

Conference number: 32

Conference location: Belfast, UK

Conference date: 4 - 6 July 2018

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: Human Computer Interaction Conference

History

Product

1477-9358 BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2018.193

Self URI (journal page): https://ewic.bcs.org/

REFERENCES

R. L. BaskervilleA. T. Wood-Harper 1996 “A critical perspective on action research as a method for information systems research” In: Journal of information Technology 11 3 235 246
S. Bødker 1998 “Understanding representation in design” In: Human-Computer Interaction 13 2 107 125
J. A. CastañedaF. Muñoz-LeivaT. Luque 2007 “Web Acceptance Model (WAM): Moderating effects of user experience” In: Information & management 44 4 384 396
P. Checkland 1981 Systems Thinking, Systems Practice Wiley
P. Checkland 1991 “From framework through experience to learning: the essential nature of action research” In: Information Systems Research: Contemporary Approaches and Emergent Traditions 1 7
W. H. DeLoneE. R. McLean 1992 “Information systems success: The quest for the dependent variable” In: Information systems research 3 1 60 95
W. H. DeLoneE. R. McLean 2003 “The DeLone and McLean model of information systems success: a ten-year update” In: Journal of management information systems 19 4 9 30
J. Goodman-DeaneP. LangdonS. ClarkeP. Clarkson 2008 “User involvement and user data: a framework to help designers to select appropriate methods” In: Designing inclusive futures Springer 23 34
C. GunawardenaD. H. Brown 2007 “IS initiatives in the vocational and technical education sector of developing Asian countries: a systems approach to the management of project intervention processes” In: The Electronic Journal of Information Systems in Developing Countries 30 1 19
K. HoD. Sculli 1994 “Organizational theory and soft systems methodologies” In: Journal of Management Development 13 7 47 58
ISO 9241-210 2010 Ergonomics of human-system interaction Part 210: Human-centred design for interactive systems International Organization for Standardization
ISO TR 16982 2002 Usability methods supporting human-centred design. International Organization for Standardization
J. S. KandariE. C. JonesF. F.-H. NahR. R. Bishu 2011a “Information quality on the world wide web: A framework to measure and its validation” In: Proceedings of the 17th International Conference on Information Systems Analysis and Synthesis
J. S. KandariE. C. JonesF. F.-H. NahR. R. Bishu 2011b “Information quality on the world wide web: development of a framework” In: International Journal of Information Quality 2 4 324 343
C. LiuK. P. Arnett 2000 “Exploring the factors associated with Web site success in the context of electronic commerce” In: Information & management 38 1 23 33
B. López-MesaN. Bylund 2011 “A study of the use of concept selection methods from inside a company” In: Research in Engineering Design 22 1 7 27
C. H. MawhinneyA. L. Lederer 1990 “A study of personal computer utilization by managers” In: Information & Management 18 5 243 253
M. G. MorrisA. Dillon 1997 “How user perceptions influence software use” In: IEEE software 14 4 58 65
F. NaumannC. Rolker 2005 Assessment methods for information quality criteria.Humboldt-Universitat zu Berlin, Mathematisch-Naturwissenschaftliche Fakultat II, Institut fur Informatik URL: http://edoc.hu-berlin.de/bitstream/handle/18452/3093/138.pdf (visited on 2018-04-10)
W. J. Orlikowski 1992 “The duality of technology: Rethinking the concept of technology in organizations” In: Organization science 3 3 398 427
S. PetterW. H. DeLoneE. R. McLean 2008 “Measuring information systems success: models, dimensions, measures, and inter relationships” In: European journal of information systems 17 3 236 263
T. S. TeoV. K. LimR. Y. Lai 1999 “Intrinsic and extrinsic motivation in Internet usage” In: Omega 27 1 25 37
W3C 2008 Web content accessibility guidelines (WCAG) 2.0 URL: http://www.w3c.org/TR/2008/REC-WCAG20-20081211 (visited on 2018-01-07)
S. WalkerA. BlackC. Carey 2013 GOV. UK content principles: conventions and research background URL: http://www.gov.uk/government/publications/govuk-content-principles-conventions-and-research-background (visited on 2018-01-18)

Comments

Comment on this article

[1] R. L. BaskervilleA. T. Wood-Harper 1996 “A critical perspective on action research as a method for information systems research” In: Journal of information Technology 11 3 235 246

[2] S. Bødker 1998 “Understanding representation in design” In: Human-Computer Interaction 13 2 107 125

[3] J. A. CastañedaF. Muñoz-LeivaT. Luque 2007 “Web Acceptance Model (WAM): Moderating effects of user experience” In: Information & management 44 4 384 396

[4] P. Checkland 1981 Systems Thinking, Systems Practice Wiley

[5] P. Checkland 1991 “From framework through experience to learning: the essential nature of action research” In: Information Systems Research: Contemporary Approaches and Emergent Traditions 1 7

[6] W. H. DeLoneE. R. McLean 1992 “Information systems success: The quest for the dependent variable” In: Information systems research 3 1 60 95

[7] W. H. DeLoneE. R. McLean 2003 “The DeLone and McLean model of information systems success: a ten-year update” In: Journal of management information systems 19 4 9 30

[8] J. Goodman-DeaneP. LangdonS. ClarkeP. Clarkson 2008 “User involvement and user data: a framework to help designers to select appropriate methods” In: Designing inclusive futures Springer 23 34

[9] C. GunawardenaD. H. Brown 2007 “IS initiatives in the vocational and technical education sector of developing Asian countries: a systems approach to the management of project intervention processes” In: The Electronic Journal of Information Systems in Developing Countries 30 1 19

[10] K. HoD. Sculli 1994 “Organizational theory and soft systems methodologies” In: Journal of Management Development 13 7 47 58

[11] ISO 9241-210 2010 Ergonomics of human-system interaction Part 210: Human-centred design for interactive systems International Organization for Standardization

[12] ISO TR 16982 2002 Usability methods supporting human-centred design. International Organization for Standardization

[13] J. S. KandariE. C. JonesF. F.-H. NahR. R. Bishu 2011a “Information quality on the world wide web: A framework to measure and its validation” In: Proceedings of the 17th International Conference on Information Systems Analysis and Synthesis

[14] J. S. KandariE. C. JonesF. F.-H. NahR. R. Bishu 2011b “Information quality on the world wide web: development of a framework” In: International Journal of Information Quality 2 4 324 343

[15] C. LiuK. P. Arnett 2000 “Exploring the factors associated with Web site success in the context of electronic commerce” In: Information & management 38 1 23 33

[16] B. López-MesaN. Bylund 2011 “A study of the use of concept selection methods from inside a company” In: Research in Engineering Design 22 1 7 27

[17] C. H. MawhinneyA. L. Lederer 1990 “A study of personal computer utilization by managers” In: Information & Management 18 5 243 253

[18] M. G. MorrisA. Dillon 1997 “How user perceptions influence software use” In: IEEE software 14 4 58 65

[19] F. NaumannC. Rolker 2005 Assessment methods for information quality criteria.Humboldt-Universitat zu Berlin, Mathematisch-Naturwissenschaftliche Fakultat II, Institut fur Informatik URL: http://edoc.hu-berlin.de/bitstream/handle/18452/3093/138.pdf (visited on 2018-04-10)

[20] W. J. Orlikowski 1992 “The duality of technology: Rethinking the concept of technology in organizations” In: Organization science 3 3 398 427

[21] S. PetterW. H. DeLoneE. R. McLean 2008 “Measuring information systems success: models, dimensions, measures, and inter relationships” In: European journal of information systems 17 3 236 263

[22] T. S. TeoV. K. LimR. Y. Lai 1999 “Intrinsic and extrinsic motivation in Internet usage” In: Omega 27 1 25 37

[23] W3C 2008 Web content accessibility guidelines (WCAG) 2.0 URL: http://www.w3c.org/TR/2008/REC-WCAG20-20081211 (visited on 2018-01-07)

[24] S. WalkerA. BlackC. Carey 2013 GOV. UK content principles: conventions and research background URL: http://www.gov.uk/government/publications/govuk-content-principles-conventions-and-research-background (visited on 2018-01-18)

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