In Aging in the Right Place, Stephen Golant (2015) argues that CCRC residents must be able to trust the managers to treat them empathically when residents need more advanced care. True, but empathy is also necessary other times. When managers at my CCRC forced out a beloved employee for unexplained reasons, I began to resent my loss of the autonomy that I had traded for long-term care. Managers must understand, as Atul Gawande learned, (Being Mortal, 2014), that they cannot provide a supportive environment unless they make residents feel understood and respected. Surprisingly, when some of the hiring mistakes were corrected, I found that a weight had been lifted. During the turmoil, I learned that I relied on the comfort of my residential friends. Unlike some people who make elders feel invisible (Angell, 2014), fellow residents understand our dilemma. Yet the staff in CCRCs should provide emotional support as well.