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      The influence of website functionality, drivers and perceived risk on customer satisfaction in online shopping: an emerging economy case

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          The theory of planned behavior

          Icek Ajzen (1991)
          Organizational Behavior and Human Decision Processes, 50(2), 179-211
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            Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology

            Fred D. Davis (1989)
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              User Acceptance of Information Technology: Toward a Unified View

              Davis, Venkatesh, Morris (2003)
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                Author and article information

                Journal
                Title: Information Systems and e-Business Management
                Abbreviated Title: Inf Syst E-Bus Manage
                Publisher: Springer Science and Business Media LLC
                ISSN (Print): 1617-9846
                ISSN (Electronic): 1617-9854
                Publication date Created: February 2018
                Publication date (Electronic): March 24 2017
                Publication date (Print): February 2018
                Volume: 16
                Issue: 1
                Pages: 57-91
                Article
                DOI: 10.1007/s10257-017-0341-3
                SO-VID: 07e09a19-74e9-49db-8b58-5eafaa52a519
                Copyright © © 2018
                License:

                http://www.springer.com/tdm

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