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      A Conceptual Model of Developing a Measurement Tool for Hospital Food Service Operation in Malaysia

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      Environment-Behaviour Proceedings Journal
      e-IPH Ltd.

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          Abstract

          This study aims to provide and identify the best tools for measuring the quality of food service in Malaysian hospitals. The discussion focuses on the models used to evaluate the performance of food service operation in hospitals, as well as review critiques, issues, and the latest findings. Many tools have been introduced in the previous studies. However, the decision about the best fit tool to measure the quality of hospital food service is still unclear. Future study should be conducted, and an empirical test that examines various dimensions, such as food and meal service quality, staff/service issues and physical environment must be considered in the evaluation.

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          Author and article information

          Journal
          Environment-Behaviour Proceedings Journal
          E-BPJ
          e-IPH Ltd.
          2398-4287
          March 01 2019
          March 01 2019
          : 4
          : 10
          : 49
          Article
          10.21834/e-bpj.v4i10.1619
          0db982a6-9f36-4264-bf6f-00699ae174da
          © 2019

          This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit https://creativecommons.org/licenses/by-nc-nd/4.0/


          Psychology,Urban design & Planning,Urban studies,General behavioral science,Cultural studies

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